Business Delivery Manager

JLL•Chicago, IL

22h•$123,000 - $161,210•Onsite

About The Position

The Business Delivery Manager reports to the Head, Business Services and serves as a critical central position within a high-profile technology client account. This role is essential for bridging the gap between account objectives and operational excellence. By focusing on communications and successful change management, the Business Delivery Manager ensures that complex account programs and initiatives are not only delivered efficiently but are also widely adopted and understood across the Americas account team, directly impacting employee engagement and operational consistency. This position offers an excellent opportunity to blend creative thinking, strategic execution, and client relationship skills in a role that directly supports the account.

Requirements

Bachelor's degree in Communications, Design, Marketing, Business, or related field
6+ years of experience in strategic communications, account coordination, client experience, business operations, or related client-facing roles
Experience supporting senior leadership in client relationship activities
Creative Portfolio: Demonstrated skills in both professional client presentation work and creative project execution
Strong skills in Adobe Creative Cloud, presentation software, and familiarity with AI-powered creative tools
Experience supporting high-value client relationships and understanding complex account dynamics
Excellent written and verbal communication skills with ability to adapt content for diverse audiences
Strong project management skills and ability to manage multiple priorities
Proven ability to translate complex strategies into action
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Experience in relevant industry sector
Experience with the Google suite of products
International communications experience
Experience leading communications through organizational change/transformation
Agency management experience
Public speaking and presentation skills
Digital communications strategy expertise

Responsibilities

Lead strategic delivery planning by creating comprehensive roadmaps and program plans that align with JLL and and our client’s evolving workplace priorities
Develop and execute multi-channel communication strategies, utilizing newsletters, town halls, and intranet platforms, to ensure transparency and engagement; tailor messaging specifically for diverse stakeholder groups ranging from individual contributors to executive leadership
Work closely with the Senior Leadership Team to plan and execute service line programming
Collaborate with the Programs Manager and Performance Manager to schedule program rollouts and define success metrics
Drive change management initiatives by facilitating stakeholder workshops, identifying and managing potential points of resistance, and establishing success measures for adoption and the long-term impact of transitions
Partner proactively with the Senior Leadership Team, Global Programs, Business Operations and Governance teams to identify operational bottlenecks, driving continuous process improvement and collaborative problem-solving to enhance overall service delivery.
Client journey initiatives that identify opportunities for enhanced engagement and value delivery
Coordinate client feedback collection and integration processes, ensuring insights inform service improvements
Assist with sensitive client communications and situation management under leadership guidance
Collaborate with leadership to translate complex data and strategic concepts into compelling, professional visual presentations for clients
Develop narratives and storytelling frameworks that support client communications and highlight our firm's value proposition
Create high-quality presentations for client meetings, strategic reviews, and growth opportunities
Utilize AI-driven content creation tools to produce unique, high-fidelity client-facing assets
Ensure quality control for client-facing reports, proposals, and presentations, maintaining consistency and excellence
Write, edit, and produce compelling content that showcases client partnerships and business outcomes across multiple channels
Coordinate video production and graphic design deliverables for client communications, ensuring high-quality visual storytelling
Support digital presence activities for key accounts, including content development and user experience optimization
Contribute to thought leadership initiatives that position our firm as a strategic partner for clients
Work closely with leadership and communication to deliver client-focused excellence
Collaborate effectively with account teams, leadership, and regional communications professionals to ensure unified client experiences
Monitor client satisfaction metrics, communication effectiveness, and relationship indicators
Help maintain consistency, quality, and best practice implementation across all client touchpoints