Business Data Analyst - Sales & Marketing

Toyota Motor Corporation

3d•CA$74,500 - CA$94,000•Hybrid

About The Position

Toyota Financial Services (TFS) is seeking a Business Data Analyst for its Business Operations division, focusing on data-driven insights to enhance operational efficiency, process effectiveness, and service delivery. This role involves collaborating with Business Operations leaders to monitor key performance indicators, identify improvement opportunities in areas like turnaround times and productivity, and working with the Business Analytics team to deliver insights and reporting solutions. The position reports to the Business Analytics Supervisor and is based in Markham, Ontario.

Requirements

Bachelor’s degree in Business, Operations Management, Data/Business Analytics, or a related field.
3-5 years of experience in data analysis, business intelligence, or operations analytics, with demonstrated support for operations or back-office teams in process-driven environments.
Strong proficiency in SQL and experience working with large datasets in data warehouse environments (e.g., Snowflake or similar).
Advanced Excel skills for analysis and ad-hoc reporting.
Hands-on experience developing and managing reports and dashboards using BI tools such as Tableau (preferred).
Solid understanding of operational metrics, SLAs, process mapping, and continuous improvement methodologies (PDCA, TPS, TBP).
Ability to identify trends, outliers, and root causes and translate findings into actionable recommendations.
Excellent communication skills with experience working cross-functionally (Marketing, Sales, Finance, Risk, IT, Credit), presenting insights clearly to both technical and non-technical stakeholders.
Proactive, team-oriented problem solver capable of managing multiple priorities, working independently when needed, and continuously learning new tools and analytical techniques.

Nice To Haves

Strong foundation in quantitative analysis and process management preferred.
Experience in the financial services or captive finance industry (especially automotive finance) is preferred.
Familiarity in measuring and improving process-oriented outcomes.

Responsibilities

Analyze internal business operations data (process cycle times, service level metrics, error rates, productivity) to identify bottlenecks, inefficiencies, and improvement opportunities.
Provide insights to optimize operational processes, enhance customer service delivery, and improve overall efficiency.
Develop, maintain, and improve Tableau dashboards and operational reports tracking key Business Operations KPIs (e.g., loan/lease processing times, transaction volumes, customer support response times, quality control).
Ensure operations managers have clear visibility into performance against targets and proactively flag emerging trends or issues.
Support process-improvement initiatives by measuring pre- and post-implementation performance.
Conduct root-cause analyses of operational problems and provide data-driven recommendations.
Serve as the go-to analytics resource for the Business Operations team, responding to ad-hoc data requests and delivering timely insights.
Collaborate with the central Business Analytics team and other functions, incorporating advanced models or new data sources under the mentorship of the Senior Data & Insights Analyst.
Ensure consistency of analyses and metrics with enterprise-wide standards.
Act as a data champion within Business Operations, helping colleagues understand and utilize data tools and reports.
Train team members to interpret metrics and leverage self-service analytics.
Promote a culture of continuous improvement and data-driven decision-making.
Provide backup analytical support and coverage for Sales & Marketing and other departments as needed.