Business Customer Relationship Advocate

ImOn Communications, LLC•Cedar Rapids, IA

6d•Onsite

About The Position

At ImOn Communications, we’re more than a technology provider, we’re a team of people passionate about keeping our community connected. As a Business Customer Relationship Advocate, you will be the point of contact for all of ImOn’s Business Customers. They will handle calls, provide account information, and resolve issues while adhering to company guidelines. Their responsibilities include addressing inquiries, answering questions, and resolving complaints in the customer's preferred language.

Requirements

High School degree or equivalent
At least 2 years’ customer service experience in a high-contact, service-related environment.
Technical troubleshooting experience.
Proficient PC skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, etc.
Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
Excellent interpersonal and communication skills with the ability to work independently as well as part of a team.
Demonstrated listening skills with the ability to obtain key information to assess customer needs and resolve service problems.
Proven ability to maintain composure in stressful situations.
Flexibility to work variable schedules and overtime as required.

Nice To Haves

Business to Business (B2B) experience.
Call Center experience.
Telecommunications industry experience.

Responsibilities

Assist business customers with general service inquiries, account changes, billing information, and technical issues and offer our outstanding products to new and existing customers.
Demonstrate active listening and effective communication to ensure a mutual understanding of customer's concerns.
Represent ImOn Communications in a positive, professional, and ethical manner, working to exceed customer's expectations while minimizing need for further escalation.
Take ownership and accountability that serves to facilitate successful outcomes per customer requests.
Promote ImOn products and services based on a logical relationship to the customer's needs and in accordance with business goals.
Analyze and solve problems regarding billing, service, or sales issues.
Demonstrate punctuality and consistent attendance.
MUST be able to work a flexible schedule. The shift will fall between the hours of 7:30AM to 5:30PM, Monday through Friday. Some Saturdays may be required.