Business Courier

Androscoggin Bank Career•Lewiston, ME

13d•Hybrid

About The Position

Androscoggin Bank is seeking a part-time Business Courier to provide a dedicated service for business clients, picking up and delivering items to the Bank for processing. This role involves interacting with clients and representing the Bank in a professional manner. The courier will operate within the Central & Mid-Maine market, with a schedule that may include travel to various locations. The position emphasizes customer service, reliability, and the ability to work independently while adhering to procedures. The Bank is a certified B Corp, committed to serving the interests of clients, employees, and communities while honoring the environment.

Requirements

High school diploma or general education degree (GED) required.
One-year related experience and/or training.
Proven communication and interpersonal skills.
Ability to keep accurate logs and inventory records.
Ability to handle multiple priorities and tasks.
Proven ability to meet deadlines and complete work in a timely manner.
Requires a valid Maine Driver’s License with a clean record.
Ability to lift and carry moderately heavy packages.
Ability to work independently and problem solve.
Proficient computer skills and ability to learn banking processing software.
Exceptional customer service skills.
Strong ability to follow procedures.
Professional demeanor and the ability to interact with individual and business clients comfortably.
Reliability and integrity are very important.

Nice To Haves

Willingness and ability to drive in all sorts of weather, and in downtown traffic
A sense of organization to maintain delivery logs and other paperwork
A genuine ability to build relationships, and a delight in making clients happy

Responsibilities

Responsible for pick-up and delivery of items from client location and transporting them to bank location for processing.
Conducts daily review to see what items are scheduled for pick up that day.
All items must be accurately logged when being picked up and delivered to the bank the same day.
Maintains pick-up/delivery logs and vehicle logs to document duties performed.
Responsible for all paperwork assigned, including weekly driver reports, item logs and timesheets.
Utilizes phone and hands-free cell phone devices, to stay in contact with bank team for re-routing of product and for better customer service.
Ensures quality service is provided during each customer interaction by providing efficient and professional delivery service, answering customer questions, resolving problems or concerns and interacting in a polite and caring manner.
Attends annual driving safety training.
Reports all accidents and injuries in a timely manner and complies with all company safety and risk management policies and procedures.
Performs other projects and duties as assigned by the Treasury Operations Manager.