Business Coordinator - MTM

Fairview Health Services•Shoreview, MN

21h

About The Position

Provide overall support for the Fairview Medication Therapy Management (MTM) Department and manage the program’s day-to-day business functions. The role supports office operations, patient recruitment and scheduling, and revenue cycle activities to help accomplish department goals. It serves as the primary point of contact for MTM practitioners, patients, and other healthcare professionals.

Requirements

Associate of Arts degree and/or equivalent experience.
One year of computer proficiency with the Microsoft Office suite and one year of prior direct customer service or related support experience.
One year of experience in a pharmacy or clinic setting.

Nice To Haves

Bachelor of Arts in Business or Healthcare.
One year of business line and/or project management experience.
Proficiency in Epic and Excel.
Knowledge of MTM processes.

Responsibilities

Provide superior customer service to internal and external customers.
Receive, triage, and manage patient referrals by phone, fax, and email in a timely manner, and communicate status to referring providers, case managers, or payors as required.
Conduct outreach and patient recruitment to achieve engagement goals specified by payor contracts; schedule patients in Epic and collect and report completion-rate data.
Provide day-to-day support to MTM practitioners and management, including schedule templating and time-off requests in Epic, responding to billing and coverage questions, and meeting reporting and equipment or supply needs.
Verify patients’ MTM benefits using provider portals, MN-Its, and other insurance verification tools; notify providers and patients as needed before visits and document effectively in Epic.
Bill MTM claims accurately in Epic and review MTM charges to support successful claim payment and minimize write-offs.
Assist with other revenue cycle and workqueue activities.
Manage client audit requests and prepare required documentation.
Train new coordinators effectively and delegate work as needed to accomplish department goals.