Business Controls Manager

Bank of America•Boston, MA

2d•Hybrid

About The Position

This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones. The Process Owner is accountable for end-to-end oversight of a complex, intra team process supporting contracting and events. This role owns process design, control framework alignment, and ongoing compliance with risk, audit, and regulatory expectations. The Process Owner ensures that all audit related process enhancements are fully implemented, sustained, and embedded into business-as-usual execution. This role requires an operational excellence mindset, strong controls acumen, and the ability to work horizontally across teams to ensure consistent understanding, adoption, and execution of all process related requirements.

Requirements

Strong background in process ownership, operational risk, controls, or audit within a regulated environment.
Demonstrated experience owning end to end processes with multiple stakeholders and handoffs.
Deep understanding of control frameworks, issue management, and audit remediation sustainment.
Operational excellence mindset with experience driving continuous improvement.
Ability to influence across teams without direct authority.
Strong documentation, communication, and executive presentation skills.
Controls Management
Oral Communications
Risk Management
Stakeholder Management
Strategy Planning and Development
Continuous Improvement
Drives Engagement
Influence
Strategic Thinking
Talent Development
Data and Trend Analysis
Decision Making
Monitoring, Surveillance, and Testing
Problem Solving
Quality Assurance

Responsibilities

Own the end to end contracting and events process, including documentation, governance, and control alignment across all participating teams.
Serve as the single point of accountability for process integrity, control effectiveness, and adherence to approved standards and procedures.
Ensure full implementation and long-term sustainment of audit issue remediation and related process enhancements.
Establish and maintain clear process ownership, RACI, escalation paths, and decision rights.
Partner with Risk, Compliance, Audit, Legal, and Business stakeholders to ensure ongoing alignment with enterprise control requirements.
Drive continuous improvement by identifying control gaps, process inefficiencies, and operational risks, and leading remediation efforts.
Ensure process changes are reviewed for control impacts and appropriately governed prior to implementation.
Provide executive level transparency through reporting on process health, control performance, audit readiness, and emerging risks.
Act as a subject matter expert for the process during audits, exams, and risk reviews.
Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards.
Performs monitoring and testing of controls, identifying issues and control improvements for remediation.
Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts.
Manages the performance and productivity of team members that conduct quality inspection reviews.
Ensures timely execution of QA activities including control execution, case management, and results reporting.
Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews.
Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting