Sr. Business Controls Manager

Fay Servicing, LLC•Farmers Branch, TX

13h•Hybrid

About The Position

Reporting to the EVP, Enterprise Controls, this position is responsible for conducting risk assessments, documenting operational processes and controls, analyzing available data, supporting issue remediation, change leadership, and providing operational support for assigned functional areas, with the purpose of identifying areas of risk outside of tolerance, existing control gaps, or improvement opportunities. The role is responsible for defining recommended processes and control environment enhancements in partnership with assigned business units. The role partners with key stakeholders to identify, define, and implement process optimization best practices within the organization. Additionally, this position may support the administration functions for issue management by gathering and organizing relevant information to control gap issues and mitigation plans. The role responsibilities with issue management include collecting, tracking, and driving the resolution of all material issues identified through Quality Assurance (QA), Quality Control (QC), Internal Audit (IA), external audits/ exams, and/ or self-identified by business departments. Additionally, this position addresses identified issues through collaboration and partnership with senior leadership to prioritize the issue(s), determine a root cause, size the impacted population, define a remediation plan, monitor timelines, and work within the governance framework to ensure the remediation plan is executed in a timely manner.

Requirements

Bachelor’s degree in related field (or equivalent combination of work experience and High School diploma/GED)
5 + years’ experience in Business Controls, Operational Risk, Change Leadership
5 + years’ implementing transformative initiatives
3 + years’ experience in a control/ compliance function
3 + years’ experience in issues leadership
Prior demonstrated experience in reading and understanding regulatory content, and performing impact and control suitability analysis to identify potential gaps in the operation or its vendors
Demonstrated experience working in a fast-paced work environment
Strong Microsoft Office skills, particularly in using Visio or related products to develop process flows, Excel to compile and analyze data, and PowerPoint to develop presentations
Strong verbal and written communication skills
Strong listening skills with the ability to facilitate meetings and effectively lead discussions
Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization
Strong analytical skills
Strong problem-solving abilities
Strong decision-making abilities coupled with sound judgment
Strong organizational and time management skills
Demonstrated ability to prioritize and multitask
Results-oriented, with ability to execute in a timely manner
Strong attention to detail
Flexible, open to change, able to learn new things quickly; ability to adapt quickly to feedback
Self-directed; able to work independently
Collaborative; team-oriented; able to work effectively with others
Compliance/quality orientation
Comfortable working with ambiguity and uncertainty

Nice To Haves

MBA preferred
Training in Project Management and/or Six Sigma methodologies preferred
Experience in the financial services or mortgage industry, preferred
In-depth knowledge of CFPB examination expectations for financial institutions preferred
Knowledge of process improvement and project management methodologies, preferred

Responsibilities

Conducting risk assessments
Documenting operational processes and controls
Analyzing available data
Supporting issue remediation
Change leadership
Providing operational support for assigned functional areas
Identifying areas of risk outside of tolerance, existing control gaps, or improvement opportunities
Defining recommended processes and control environment enhancements in partnership with assigned business units
Partnering with key stakeholders to identify, define, and implement process optimization best practices
Supporting administration functions for issue management by gathering and organizing relevant information to control gap issues and mitigation plans
Collecting, tracking, and driving the resolution of all material issues identified through Quality Assurance (QA), Quality Control (QC), Internal Audit (IA), external audits/ exams, and/ or self-identified by business departments
Addressing identified issues through collaboration and partnership with senior leadership to prioritize the issue(s), determine a root cause, size the impacted population, define a remediation plan, monitor timelines, and work within the governance framework to ensure the remediation plan is executed in a timely manner