Business Controller Global Ops Org
About The Position
The Business Controller – Global Operations Organization is the senior finance partner to Global Operations leadership. The role provides financial leadership across a complex operational environment that includes global customer support and service delivery, translating cost structures, productivity drivers, workforce investments, service economics, and delivery performance into actionable decisions. The position supports BEWS growth with financial discipline while strengthening customer experience, service quality, and profitability. The role partners with Global Operations leadership on operating model design, capacity planning, service delivery, customer support investments, and resource allocation. It leads FP&A across operating expenses, workforce costs, support functions, service delivery, and recurring services revenue, and builds dashboards and decision frameworks to improve transparency and enable data-driven management. The controller analyzes profitability, delivery efficiency, and cost-to-serve; develops resource allocation, capacity planning, workforce optimization, and service-growth models; and drives cost management and productivity through financial analysis of headcount planning, organizational changes, sourcing, automation, and process simplification. It also provides governance and risk oversight, ensuring investments have clear business cases, measurable outcomes, and compliant accounting in partnership with Financial Control and Financial Business Services. The position is based in Plano, Texas; Boise, Idaho; or Santa Clara, California, with a minimum of three days per week in the office. Relocation assistance is not provided. Applicants must be authorized to work in the United States or Canada now and in the future without employer-sponsored visa support.
Requirements
- Bachelor’s degree in Finance, Accounting, Business Administration, Economics, or a related field.
- 10+ years of progressive finance experience.
- Experience leading or managing people.
- Significant experience supporting operations, customer support, service delivery, managed services, supply chain, or similarly complex operating environments.
- Strong understanding of operational finance, cost management, productivity measurement, resource planning, and service economics.
- Based in Plano, Texas; Boise, Idaho; or Santa Clara, California, and able to work in-office at least three days per week.
- Authorized to work in the United States or Canada now and in the future without employer-sponsored visa support.
Nice To Haves
- MBA, CFA, or another advanced degree.
- Experience in Wireless WAN, networking, telecom, cybersecurity, or adjacent enterprise technology sectors.
- Experience in Wireless WAN, networking, telecom, customer support, service delivery, managed services, or adjacent enterprise technology operations.
- Passion and a growth mindset, with the ability to help BEWS scale toward $1B+ revenue while maintaining operational discipline.
- Substantial use of AI tools to support meaningful insights and personal productivity.
Responsibilities
- Advise Global Operations leadership on operating model design, capacity planning, service delivery, customer support investments, and resource allocation.
- Lead FP&A for global operations, including operating expenses, workforce costs, support functions, service delivery, and recurring services revenue.
- Deliver performance insights across cost, productivity, revenue, margin, and service KPIs.
- Build dashboards and decision frameworks that improve transparency into global cost dynamics and operational performance.
- Analyze profitability, delivery efficiency, and cost-to-serve for support and service offerings.
- Develop models for resource allocation, capacity planning, workforce optimization, and scalable service growth while protecting margins and customer experience.
- Improve visibility into complex global cost structures and lead financial analysis for headcount planning, organizational changes, sourcing decisions, automation, and process simplification.
- Monitor capacity constraints, cost pressures, delivery challenges, and margin erosion.
- Ensure investments have clear business cases and measurable outcomes, and support compliant accounting in partnership with Financial Control and Financial Business Services.
Benefits
- Competitive compensation package.
- Opportunity for an annual bonus through the Short-Term Variable Compensation Plan; payout depends on business and individual performance and applicable eligibility rules.
- Subsidized nationwide PPO medical options, including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan with a company-provided HSA contribution.
- Subsidized Kaiser HMO option for California employees.
- Subsidized dental and vision coverage.
- 401(k) plan with a 4% company match and immediate vesting.
- Company-paid basic life and AD&D insurance.
- Company-paid disability benefits.
- At least 15 days of accrued vacation for new employees, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually; paid time off is prorated based on start date.
- Up to 16 weeks of paid maternity leave.
- 6 weeks of paid parental or adoption leave at 100% of pay.
- Employee Assistance Program.
- Mobile therapy.
- Paid volunteer time.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
