Business Control Manager - Consumer Governance and Enablement

Bank of America•Tampa, FL

4d•Onsite

About The Position

The role is responsible for identifying, assessing, and mitigating risks, driving disciplined control enhancements and strengthening control effectiveness. This role applies strategic thinking and process simplification to strengthen the control environment while improving operational efficiency. The individual in this role will need to operate independently and partner with business leaders to deliver sustainable, risk-based solutions. Role Focus Areas: Risk identification and mitigation Control issue remediation, trend analysis, and governance Control effectiveness and optimization Strategic insights and process simplification

Requirements

5+ years in risk management, controls, audit, or related discipline
Strong knowledge of risk frameworks and control design, execution, monitoring, and evaluation
Experience with root cause analysis and control design/assessment
Demonstrated strategic thinking and process improvement experience
Strong analytical, communication, and stakeholder management skills
Executive presentation experience

Nice To Haves

Experience interpreting regulatory expectations and assessing their impact on business processes and controls.
Works independently with minimal oversight
Applies advanced risk and control expertise
Thinks strategically and anticipates downstream impacts
Simplifies processes while maintaining strong risk coverage
Drives accountability and high-quality, sustainable outcomes

Responsibilities

Leads the assessment of the design and effectiveness of the risk and control environment to support Consumer Governance and Enablement to ensure adherence with enterprise-wide standards
Performs monitoring and testing of controls, identifying issues and control improvements for remediation
Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
Provides oversight and guidance to team members conducting quality inspection reviews
Ensures timely execution of QA activities including control execution, case management, and results reporting
Manages and reviews Consumer Governance and Enablement responses for regulatory exams, internal audits, and other monitoring and inspection reviews
Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
Leads responses to Audit and TRA requests and manages business-as-usual risk escalations through resolution
Conducts risk assessments; identifies control gaps and emerging risks.
Manages the end-to-end issue lifecycle, including identification, root-cause analysis, remediation, validation, and closure.
Evaluates and enhances control design and effectiveness; validates remediation actions.
Drives process simplification and control optimization to reduce complexity and redundancy.
Identifies thematic control trends and recommends strategic, preventive solutions.
Provides clear risk reporting; escalates material risks and delays as appropriate.
Influences stakeholders and provides credible challenges on risk and control decisions.
Partners with Legal, Risk, Compliance, and Audit to ensure alignment with frameworks and regulatory expectations.
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.