Business Control Manager - Technology Risk & Regulatory Engagement Lead

Bank of America•Plano, TX

48d•Onsite

About The Position

The Business Control Manager leads internal control discipline and operational excellence within a Line of Business or Enterprise Control Function, applying enterprise-wide standards and supporting quality assurance and quality control through monitoring, testing, issue identification, remediation planning, and control improvement. Within Global Technology Risk and Regulatory Management, this role leads technology-focused regulatory engagements from examination start through completion. The lead coordinates with technical subject matter experts to manage engagement flow and timelines, develop accurate response materials, and prepare overviews or deep-dive presentations. The role reviews technical evidence for completeness, accuracy, and alignment with regulatory expectations, and collaborates with stakeholders across Technology, Operations, Audit, GCOR, and other control functions. The position works across organizational levels and provides senior leaders with visibility into regulatory requirements, risks, impacts, and engagement outcomes. It requires strong communication, relationship-building, and leadership skills, as well as the ability to operate with minimal supervision in a fast-paced environment. The role also includes quality inspection oversight, QA activity execution, case management, results reporting, and support for governance and dashboard reporting.

Requirements

At least 7 years of internal control, regulatory, audit, risk, legal, or compliance experience within a financial services or technology organization.
Knowledge of one or more Technology domain disciplines.
Ability to communicate complex technical subject matter clearly and concisely to audiences ranging from executives to junior analysts.
Strong writing and communication skills, including synthesizing technical subject matter into clear content for varied audiences.
Ability to identify themes and perform thematic analysis.
Strong relationship management and collaboration skills, including the ability to influence and motivate teams, stakeholders, and peers to build consensus and solve problems.
Ability to analyze ambiguous situations, simplify complex problems, and collaborate on solutions.
Strategic, self-starting, organized, and versatile; able to work with minimal management oversight.
Detail-oriented, with the ability to review documentation for accuracy and relevance.
Ability to understand complex issues and drive timely decisions, knowing when to seek input and when to act independently.
Facilitation and presentation skills, including presenting clear, concise, insightful messages and recommendations to executive leadership.
Excellent project management and interpersonal skills, attention to detail and accuracy, and ability to prioritize in an environment where most issues are high priority.
Ability to influence key stakeholders’ opinions and actions and gain their trust.
Excellent Microsoft Office skills, specifically PowerPoint, Word, SharePoint, and Excel.

Nice To Haves

Bachelor's degree, master's degree, and/or relevant work experience.
Cybersecurity-related certification such as CISSP, CRISC, CISA, or CISM, or similar.
Prior operational risk or compliance experience in the technology arena.
Detailed, bank-specific risk management and governance experience.
Ability to work with technical and non-technical business owners.

Responsibilities

Lead the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards.
Perform monitoring and testing of controls, identify issues, and recommend control improvements for remediation.
Lead implementation of optimized controls and enhanced Quality Assurance practices to support business continuity efforts.
Manage the performance and productivity of team members conducting quality inspection reviews.
Ensure timely execution of QA activities, including control execution, case management, and results reporting.
Manage and review operations front-line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews.
Ensure data accuracy and capture relevant information for inspection metrics supporting governance and dashboard reporting.
Lead Global Technology regulatory engagements and ensure timely, accurate, high-quality deliverables.
Partner with technology subject matter experts to develop and deliver regulatory responses and presentations.
Review technical evidence for completeness, accuracy, and alignment with regulatory management expectations.
Collaborate with stakeholders across Technology, Operations, and other control functions to coordinate execution.
Provide senior leaders with visibility into regulatory requirements, risks, impacts, and engagement outcomes.
Build relationships and influence senior stakeholders through clear communication and leadership.
Deliver work with minimal supervision by applying business and technology acumen, regulatory knowledge, and expertise.