Business Control Manager

Bank of America•Charlotte, NC

26d•Onsite

About The Position

This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones. The team is looking for a highly motivated, detail-oriented individual to support the CFO program and deliverables related to management of issues (self-identified, audit-identified, regulator-identified) owned by the CFO Group. In this role the Business Control Manager will help drive CFO-wide adherence to the Company’s Issues Management Policies and Standards. The Business Control Manager is a hands-on partner providing support to the CFO Group through direct engagement CFO Group teams and issue contacts. This role will also lead oversight of the CFO Group’s common controls, including guidelines and requirements on Desktop Procedures and Supervisory review.

Requirements

4+ years of financial industry or risk experience
Intellectually curious our goal is to make the CFO issues program best in class; thus, we need to continuously look for ways to evolve and improve
Strong attention to detail and well organized
Self-motivated and comfortable taking the initiative
Controls Management
Oral Communications
Risk Management
Stakeholder Management
Strategy Planning and Development
Continuous Improvement
Drives Engagement
Influence
Strategic Thinking
Talent Development
Data and Trend Analysis
Decision Making
Monitoring, Surveillance, and Testing
Problem Solving
Quality Assurance

Nice To Haves

Experience with internal and/or regulatory issues
Risk or audit background
Knowledgeable of Bank of America's business lines, operations, control functions and organizational structure

Responsibilities

Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
Performs monitoring and testing of controls, identifying issues and control improvements for remediation
Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
Manages the performance and productivity of team members that conduct quality inspection reviews
Ensures timely execution of QA activities including control execution, case management, and results reporting
Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
Provide advice and counsel on the issues management process for CFO owned issues
Contribute to reporting and creating executive level talking points to summarize the current status of key issues (e.g., regulatory, past due, at risk issues, etc.)
Drive timely escalation of at risk and past due issues
Own final guidance documents for CFO Common Controls, including Desktop Procedures and Supervisory Review
Develop and maintain training on common controls, supporting CFO-wide adherence