Business Control Manager

Bank of America•Grand Rapids, MI

1d•Onsite

About The Position

This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones. The Business Controls Manager (Regulatory Management Team) will lead a team responsible for executing FDIC Higher Risk assessments. Will consider other Enterprise Credit Commercial locations. “Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy”

Requirements

7-10 years’ experience in risk management, compliance, operational controls and/or LOB underwriting or operations
Ability to navigate credit agreements, financial statements, and loan documents
Proficient in Outlook, Excel, SharePoint, PowerPoint and Teams skills
Ability to work independently and self-manage multiple tasks at once
Strong communication and collaboration skills
Ability to lead and execute while maintaining a positive and energetic attitude during times of pressure, adversity, or change
Candidate must be highly organized
Candidate must have the ability to solve complex problems, be detail oriented, and demonstrate a high regard for data accuracy

Nice To Haves

Strong oral and written communication skills including the ability to communicate effectively with leadership, Compliance, Audit and Credit Review on a regular basis
Experience in Commercial Banking, credit underwriting, monitoring and familiar with credit policy and procedures
Regulatory, audit, and/or issue management experience
Bachelor’s degree

Responsibilities

Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
Performs monitoring and testing of controls, identifying issues and control improvements for remediation
Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
Manages the performance and productivity of team members that conduct quality inspection reviews
Ensures timely execution of QA activities including control execution, case management, and results reporting
Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
Provides inspection, coaching and feedback to motivate, differentiate and improve performance
Maintain/update Front Line Unit (FLU) procedures for the designated regulation and serve as a point of contact and Subject Matter Expert (SME)
Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation