Business Control Manager- Technology Risk & Regulatory Lead - Supporting GIS

Bank of America • Charlotte, NC

10d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones. Global Technology Risk & Regulatory Management is seeking a leader who will drive Risk Management activities in support of a technology division, who is motivated, passionate, thrives in a fast-paced culture, balances priorities, drives delivery, flawless execution, and enjoys team successes. This role provides an opportunity to work with peers across CIO teams within Global Technology, as well as exposure to technology senior leaders. The Technology Risk & Regulatory Lead candidate would lead a risk portfolio for designated Technology Executives by partnering with leadership and their teams to apply subject matter expertise to support a culture of risk identification, escalation and timely mitigation of compliance and operational risks. Candidate will be responsible to ensure they can solve problems analytically by applying a mixture of risk and technology expertise to perform impact assessments, identify root causes in support of the technology control activities, and drive risk reduction for their portfolio. They will be responsible to monitor the health of issues through their lifecycle, including action plan development and validation through approval reviews for their designated portfolio. The role requires strong communication and leadership skills including the abiity to engage effectively with senior internal and external constituents and stakeholders. Further the candidate must have the ability to drive collaboration with teammates across organizations (Technology, Operations, Audit, GCOR, GIS etc.) and with the management team to identify opportunities to improve control and reduce risk. The candidate will drive and/or support a variety of functions/routines to support a robust and sustainable risk culture across the technology team including adherence to enterprise-wide standards including but not limited to: CIO Key Risk Reviews (KRR), Issue Management routines, Risk Framework support, Quality Assurance support, Technology Risk Assessments and Exam Engagement support.

Requirements

• 5+ years of internal control, regulatory, audit, risk, compliance or relevant work experience within a financial services or technology organization
• 3+ years of professional domain expertise in a technical discipline, such as data management, artificial intelligence and/or information security
• Communicates complex technical subject matter into clear, concise language suited for various audiences ranging from executives to junior analysts; strong writing/communication skills to convey outcomes to stakeholders
• Can "connect the dots" to demonstrate ability to identify and perform thematic analysis
• Demonstrated increasing levels of accountability and ownership
• Demonstrated ability to operate as a change ambassador by advocating across diverse stakeholders groups
• Strong relationship management and collaboration skills with the ability to influence and motivate teams, stakeholders and peers to build consensus and solve problems
• Comfortable with ambiguous situations capable of analyzing, simplifying and collaborating to solve complex problems
• Strategic thinker, self-starter, organized, versatile, and capable of performing work with minimal management oversight
• Detail oriented with an ability to review documentation for accuracy and report on the status of risk reviews
• Ability to coordinate and drive execution of priorities and meet deadlines to adhere with policies and standards
• Understand complex issues and drives timely decisions, knowing when to engage others for additional input, and when to act independently
• Excellent facilitation and presentation skills
• Knowledge of Technology Domain discipline(s)
• Basic knowledge of MS Office 365 products, including Teams

Nice To Haves

• Bachelor's and/or Master’s degree and/or relevant work experience
• Cybersecurity related, CISSP, CRISC, CISA, CISM certification or similar
• Prior operational risk or compliance experience in the technology arena
• Detailed, bank-specific risk management and governance experience
• Ability to work with technical and non-technical business owners

Responsibilities

• Lead risk management activities supporting a technology division in a fast-paced environment
• Balance priorities, drive delivery, and execute with a focus on team success
• Partner across CIO teams within Global Technology and engage with senior technology leaders
• Lead a risk portfolio for designated Technology Executives by partnering with leaders and their teams
• Apply risk and technology expertise to identify, escalate, and mitigate compliance and operational risks
• Perform impact assessments, identify root causes, and support technology control activities
• Monitor issues through their lifecycle, including action plan development, validation, and approval reviews
• Communicate effectively with senior internal and external stakeholders and collaborate across Technology, Operations, Audit, GCOR, and GIS to reduce risk and strengthen controls
• Drive and support routines that promote a strong, sustainable risk culture across the technology team
• Ensure adherence to enterprise-wide standards and risk management practices
• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Manages the performance and productivity of team members that conduct quality inspection reviews
• Ensures timely execution of QA activities including control execution, case management, and results reporting
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

Benefits

• Access to paid time off
• Resources and support to our employees
• Discretionary incentive eligible
• Annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
• Industry-leading benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed