Business Control Manager - Technology Risk & Regulatory Engagement Lead

Bank of America•Charlotte, NC

4d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones. Global Technology Risk and Regulatory Management is seeking a leader who will drive timely and accurate Regulatory Engagements, who is motivated, passionate, thrives in a fast-paced culture, balances priorities, drives delivery, flawless execution, and enjoys team successes. This role provides opportunity to work work with peers across across CIO teams within Global Technology, as well as exposure to technology senior leaders. The Technology Risk & Regulatory Engagement Lead candidate would lead Regulatory engagements focused on technology including development of strong well positioned response materials. Applying technical knowledge to understand and address questions, coordinate with the technical subject matter experts in managing engagement flow and aggressive timelines from start of the exam through to completion. This role works closely with Subject Matter Experts and Leaders to develop and deliver high quality responses inclusive of overviews or deep dive presentations on technical areas of focus. The role interfaces with all levels of organization to ensure appropriate management involvement, awareness and understanding of risk, regulatory requirements, and impacts; it requires strong communication and leadership skills including the ability to engage effectively with senior constituents and stakeholders. Further the candidate must have the ability to drive collaboration with teammates across organizations (Technology, Operations, Audit, GCOR, etc.) to ensure accurate and timely deliverables. Candidate would work under minimal supervision requiring business/technology acumen and strong understanding of regulatory environment, processes and procedures.

Requirements

7+ years of internal control, regulatory, audit, risk, legal or compliance experience within a financial services or technology organization
Knowledge of Technology Domain discipline(s)
Communicates complex technical subject matter into clear, concise language suited for various audiences ranging from executives to junior analysts; strong writing/communication skills to convey outcomes to stakeholders
Excellent writing/communication skills - the ability to synthesize technical content from subject matter experts to clearly articulated complex subject matters to a variety of audiences
Can "connect the dots" to demonstrate ability to identify and perform thematic analysis
Strong relationship management and collaboration skills with the ability to influence and motivate teams, stakeholders and peers to build consensus and solve problems
Comfortable with ambiguous situations capable of analyzing, simplifying and collaborating to solve complex problems
Strategic thinker, self-starter, organized, versatile, and capable of performing work with minimal management oversight
Detail oriented with an ability to review documentation for accuracy and relevance to topic
Understands complex issues and drives timely decisions, knowing when to engage others for additional input, and when to act independently
Proven facilitation and presentation skills: ability to present key messages, recommendations and information in a clear, concise and insightful way including to executive level leadership
Excellent project management and interpersonal skills; strong attention to detail, accuracy and understanding prioritization within an environment where majority of issues are a priority
Ability to influence the opinions and actions of key stakeholders and gaining their trust.
Excellent Microsoft Office skills, specifically PowerPoint and Word, SharePoint, and Excel
Excellent facilitation and presentation skills

Nice To Haves

Bachelor's and/or Master’s degree and/or relevant work experience
Cybersecurity related, CISSP, CRISC, CISA, CISM certification or similar
Prior operational risk or compliance experience in the technology arena
Detailed, bank-specific risk management and governance experience
Ability to work with technical and non-technical business owners

Responsibilities

Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
Performs monitoring and testing of controls, identifying issues and control improvements for remediation
Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
Manages the performance and productivity of team members that conduct quality inspection reviews
Ensures timely execution of QA activities including control execution, case management, and results reporting
Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
Lead Regulatory engagements for Global Technology, ensuring timely, accurate, and high-quality deliverables
Partner with technology subject matter experts to develop and deliver high quality regulatory responses and presentations
Review technical evidence for completeness, accuracy, and alignment with regulatory management expectations
Collaborate with stakeholders across Technology, Operations, and other control functions to ensure coordinated execution
Provide visibility to senior leaders regarding regulatory requirements, risks, impacts, and engagement outcomes
Build strong relationships and effectively influence senior stakeholders through clear communication and leadership
Operate with minimal supervision, leveraging strong business and technology acumen, regulatory knowledge, and expertise to deliver flawless execution in a fast-paced environment