Business Control Manager Specialized Consumer & Client Solutions Business Continuity

Bank of America • Jacksonville, FL

1d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones. The Business Controls Manager will support the SCCS CORE Team and will be responsible for promoting business continuity, crisis management, and/or operational resilience and facilitating cross-functional collaboration and decision making related to business continuity initiatives. Key responsibilities include working with teams to facilitate and execute deliverables related to business continuity planning, testing, incident management and progress reporting. Job expectations include providing business continuity subject matter expertise and/or recovery & resolution planning support. This role is critical in ensuring audit readiness, maintaining high-quality standards, and driving consistent execution across end-to-end engagement activities. The ideal candidate will be a strong communicator, proactive problem solver, and experienced in managing complex regulatory and audit interactions.

Requirements

• Demonstrates leadership, leading through change and process improvements to deliver results
• Strong analytical capability to drive root cause analysis, demonstrate attention to detail, deliver concise and value-added reporting
• Demonstrated creative resolution development, problem solving, and follow up skills
• Self-starter able to work independently, with minimal oversight and guidance
• Ability to quickly develop subject matter expertise across a broad spectrum of issues
• Strong organization skills, including the ability to manage multiple responsibilities, prioritize and meet deadlines
• Strong verbal and written communication skills and ability to present in high pressure setting and/or to senior leadership
• Must be proficient in advanced MS Excel functions, PowerPoint, Word
• Understanding of Merrill Edge clients/business and the overall platform (client facing and internal)
• Ability to shift priorities on a daily basis with short notice
• 8 or more years work experience in financial services

Nice To Haves

• Bachelor's degree
• Knowledge of Consumer Investments Operational processes
• Ability to review data and provide analytical perspective
• Advanced Excel and PowerPoint skills
• Experience in key areas outlined: Trade Correction, Credit Risk Management, Business Continuity and Operational Loss Management
• Business Controls, Digital and/or Supervision Experience

Responsibilities

• Support the Specialized Consumer & Client Solutions organization to create a best-in-class overall client experience and risk controls environment.
• Focus on supporting the Platform & Product Controls team with, mitigating risk, triaging platform incidents with key stakeholders, and preparing Business Continuity plans for major market events.
• Must be comfortable in developing relationships that are necessary to achieve resolution and project management while navigating a complex organization.
• Development and ongoing review of templates, playbooks and other critical information.
• Help to identify business risk and associate controls in order to mitigate operational, systematic, reputational, operational and credit risk.
• Help establish communication forums with business partners, identify opportunities to improve internal processes
• Help establish action plans for initiatives/projects to help move the business forward.
• Must possess a committed focus on meeting client needs while focusing on associate experience and always exceeding expectations.
• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Manages the performance and productivity of team members that conduct quality inspection reviews
• Ensures timely execution of QA activities including control execution, case management, and results reporting
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
• Provide statistical analysis to identify trends and outlier metrics

Benefits

• This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
• This role is currently benefits eligible.
• We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees