Business Control Manager - Client Services
Bank of America•Rio Rancho, NM
•$104,000 - $156,200•Onsite
About The Position
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.
Requirements
- 3+ years in a business controls, risk, or related functions
- Experience with Project Management or Process Design
- Prior Management Experience
- Demonstrated ability to engage and communicate at the executive level
- Proven ability to provide make strategic decisions
- Excellent written and verbal communication skills
- Critical thinker with the ability to influence senior leaders and partners to challenge the status quo, produce appropriate changes and implement goals
- Demonstrated ability successfully influencing others and leading organizations to exceed goals
- Ability to communicate effectively and succinctly to Senior Executives
- Strong focus on proactively managing risk and compliance
- Ability to work independently, identifying opportunities and priorities and take action
- Strong analytical and organizational skills; focus on attention to detail
Nice To Haves
- 5+ years Process Design, Risk Management, Business Controls or related function
- Six Sigma Green Belt, Black Belt
- Bachelor’s Degree
Responsibilities
- Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
- Performs monitoring and testing of controls, identifying issues and control improvements for remediation
- Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
- Manages the performance and productivity of team members that conduct quality inspection reviews
- Ensures timely execution of QA activities including control execution, case management, and results reporting
- Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
- Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
Benefits
- access to paid time off
- resources and support to our employees
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What This Job Offers
Job Type
Full-time
Career Level
Manager
