Business Continuity Disaster Recovery Program Manager

UT Southwestern Medical Center • Dallas, TX

7h • Onsite

About The Position

Work under limited supervision to design, coordinate, implement, and maintain the Information Resources (IR) Business Continuity and Disaster Recovery (BCDR) program for UT Southwestern Medical Center. This position is responsible for establishing a programmatic, repeatable, and auditable approach to ensuring continuity of IT services and recovery of mission critical systems in the event of disruptions, emergencies, or disasters. Reporting to the AVP for IT Operations, the Business Continuity and Disaster Recovery Program Manager works closely with IR leadership, Information Security, Safety and Business Continuity, clinical and research stakeholders, and University administration to align technology recovery capabilities with institutional priorities, risk tolerance, and regulatory requirements. This role does not directly operate infrastructure, but coordinates planning, testing, documentation, governance, and continuous improvement activities across the IT organization.

Requirements

• Bachelor's Degree
• 5 years of progressively responsible experience in information technology, business continuity, disaster recovery, risk management, or program management.

Nice To Haves

• Experience in a healthcare, academic medical center, or higher education environment
• Relevant certifications (e.g., CBCP, MBCI, ITIL, PMP, CISSP, or similar)

Responsibilities

• Establish, maintain, and continuously improve the IR Business Continuity and Disaster Recovery program, including governance structures, standards, methodologies, and documentation.
• Define program scope, objectives, and success metrics aligned with institutional risk management and operational resilience goals.
• Coordinate enterprise wide and IT focused Business Impact Analyses to identify critical services, systems, dependencies, and recovery priorities.
• Partner with service owners and business stakeholders to define Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs).
• Lead the development, maintenance, and validation of IT disaster recovery plans across on premises, co-location, and cloud based environments.
• Ensure recovery strategies are documented, current, and aligned with architecture, security, and operational standards.
• Collaborate with the Associate Vice President for Safety and Business Continuity to align IT recovery planning with broader institutional business continuity and emergency management plans.
• Serve as the primary IR liaison for institutional continuity planning initiatives.
• Plan, coordinate, and evaluate regular disaster recovery tests, tabletop exercises, and continuity drills.
• Track findings, gaps, and corrective actions; ensure lessons learned are incorporated into plans and operational practices.
• Work closely with IR infrastructure, application, cloud, identity, and security teams to ensure recovery requirements are embedded into system design, implementation, and lifecycle management.
• Coordinate with vendors, partners, and UT System stakeholders as needed to support recovery strategies.
• Maintain documentation and evidence to support internal audits, external audits, regulatory reviews, and accreditation activities related to continuity and disaster recovery.
• Ensure alignment with UT System policies, University standards, and applicable healthcare, research, and data protection requirements.
• Develop dashboards, reports, and executive level summaries on program maturity, readiness, testing outcomes, and risk posture.
• Provide clear, concise briefings to IT leadership and University stakeholders.
• Monitor industry trends, standards, and best practices (e.g., NIST, ISO, ITIL) related to business continuity and disaster recovery.
• Recommend improvements to tools, processes, and governance to strengthen institutional resilience.
• Manage BCDR related initiatives using tools, techniques, and practices adopted by the Information Resources Department.
• Coordinate timelines, deliverables, and dependencies across multiple teams.
• Promote awareness and understanding of business continuity and disaster recovery responsibilities across IR.
• Assist in developing training materials and guidance for IT staff and service owners.
• Perform other duties as assigned.

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100%25 coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Senior