BUSINESS CONSULTANT I (WT: MS BUSINESS CONSULTANT I) - 76004954

State of Florida•Tallahassee, FL

1d•Onsite

About The Position

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol. As a Business Consultant I, you will serve as a Department liaison to all applicants and stakeholders involved in the Third‑Party Administration of Class E Examinations. Responsibilities include reviewing, analyzing, and approving applications and contracts in accordance with Department of Highway Safety and Motor Vehicles policies and procedures outlined in section 322.56, Florida Statutes. You will also assist with the research, development, implementation, and monitoring of laws, rules, and regulations related to Florida driver education. Additionally, this position manages performance bonds, contract renewals, insurance requirements, compliance with Florida Department of Law Enforcement standards, and driver license record reviews.

Requirements

Ability to plan, organize and direct program activities.
Skill communicating effectively and efficiently, both orally and in writing.
Ability to organize data into logical format for presentation in reports, training documents, policies, procedures, and other written materials.
Ability to exercise independent judgment and work independently with minimal supervision.
Skill in understanding and applying applicable rules, regulations, policies, and procedures to determine compliance with Motorist Services program standards.
Skill in conducting research, evaluating data, and developing recommendations.
Skill in planning, coordinating, and managing multiple work assignments with varied deadlines.
Ability to utilize problem solving and decision-making techniques.
Ability to work with and maintain confidential information.
Ability to establish and maintain effective relationships with others.
Knowledge of Driver License laws, policies and procedures.
Must be a U.S. citizen or lawfully authorized alien worker.
Must provide identification and proof of U.S. citizenship or authorization to work.
Must provide proof of registration with the Selective Service System or documentation verifying exemption status (for male applicants).
Must submit to a fingerprint-based background investigation, including a check of FBI criminal history records.
Must be able to pass a Level 2 background check and Criminal Justice Information System (CJIS) clearance.

Nice To Haves

Providing customer service, including responding to inquiries, resolving issues in a professional manner, maintaining positive interactions with diverse customers, and ensuring a high standard of service delivery.
Maintaining confidential or sensitive information.
Using Microsoft Office Products to include Word, Excel and Outlook to create business documents including, letters, memos, spreadsheets, emails, scheduling meetings, etc.
Using office machinery (copiers, scanners, printers, computers), using multi-line telephone, establishing and maintaining customer files and records.
Making recommendations or decisions for corrective action.
Interpreting, analyzing and implementing laws, regulations, policies and/or procedures.
Public relations and/or communications.
Working in a Driver License Program area.
Fluent in Spanish (Read, Write and Speak).
Associate’s degree (or higher) from an accredited college or university.

Responsibilities

Serve as a Department liaison to all applicants and stakeholders involved in the Third‑Party Administration of Class E Examinations.
Reviewing, analyzing, and approving applications and contracts in accordance with Department of Highway Safety and Motor Vehicles policies and procedures outlined in section 322.56, Florida Statutes.
Assist with the research, development, implementation, and monitoring of laws, rules, and regulations related to Florida driver education.
Manage performance bonds, contract renewals, insurance requirements, compliance with Florida Department of Law Enforcement standards, and driver license record reviews.