BUSINESS SPECIALIST C (WT: MS BUSINESS CONSULTANT II) - 76005307

State of Florida•Jacksonville Beach, FL

2d•Hybrid

About The Position

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol. The MS Business Consultant II in the Bureau of Motorist Services Support, Technical Field Support Unit, is essential to the coordination, installation, implementation, maintenance, and support of distributed computer systems, including hardware, software, and communication components of the Florida Real-Time Vehicle Information System (FRVIS), the Online Registration and Identity Operating Network (ORION), microcomputer applications, and the Division of Motorist Services automated systems. This position supports the Operations Services Manager of this unit by assisting tax collectors with the installation and resolution of any issues arising from computer systems and conducts security analysis in private tag agencies, FLHSMV driver license, and tax collector offices. As an MS Business Consultant II, you will work independently and travel to work in State of Florida Tax Collector offices and work with governmental and private organizations that partner with FLHSMV to research, evaluate, and identify potential system and network problems and resolve issues. A career as an MS Business Consultant II will give you the chance to hone your problem-solving skills and the opportunity to meet and work with many people.

Requirements

Ability to communicate clearly and concisely, both verbally and written
Knowledge and ability of adding and removing peripheral devices and a basic understanding of networking are required
Experience in supporting the Windows Operating System and the entire Microsoft Office Operating System
Experience in working with the internal components of desktop computers
Ability to process information logically, troubleshoot and resolve computer problems
Ability to prioritize work assignments
Ability to install, configure, and manage software applications.
Ability to lift 50 pounds.
Extensive travel and overtime.
Must have and maintain a valid driver’s license in good standing. No cancellations, suspensions, or revocations for a minimum of three years prior to employment and for the duration of employment.
No more than three chargeable crashes or any violation of Chapter 316, Florida Statutes, during any consecutive three-year period prior to and throughout employment.

Nice To Haves

Basic understanding of networking and desktop support
Working directly with Florida County Tax Collectors
Troubleshooting and resolving problems pertaining to distributed computer operating systems
Working directly with IT Liaisons for Florida County Tax Collectors
Planning, organizing, and prioritizing projects and/or project management
Working with Florida Real-Time Vehicle Information System (FRVIS), the Online Registration and Identity Operating Network (ORION), and CAPTURE
Installing both internal and external microcomputer peripheral devices
One year of customer experience dealing directly with constituent and customer issues
Applicants who have an associate’s degree or higher from an accredited college or university.

Responsibilities

Coordination, installation, implementation, maintenance, and support of distributed computer systems, including hardware, software, and communication components of the Florida Real-Time Vehicle Information System (FRVIS), the Online Registration and Identity Operating Network (ORION), microcomputer applications, and the Division of Motorist Services automated systems.
Assisting tax collectors with the installation and resolution of any issues arising from computer systems.
Conducting security analysis in private tag agencies, FLHSMV driver license, and tax collector offices.
Working independently and traveling to State of Florida Tax Collector offices and with governmental and private organizations that partner with FLHSMV to research, evaluate, and identify potential system and network problems and resolve issues.