BUSINESS CONSULTANT I (WT: MS BUSINESS CONSULTANT I) - 76004954 1 1

State of Florida•Tallahassee, FL

About The Position

The Business Consultant I serves as a Department liaison to applicants and stakeholders involved in the Third-Party Administration of Class E Examinations. The position reviews, analyzes, and approves applications and contracts in accordance with Department of Highway Safety and Motor Vehicles policies and procedures and section 322.56, Florida Statutes. It also assists with research, development, implementation, and monitoring of laws, rules, and regulations related to Florida driver education. Other areas of responsibility include managing performance bonds, contract renewals, insurance requirements, compliance with Florida Department of Law Enforcement standards, and driver license record reviews. The role is in the Division of Motorist Services, Bureau of Motorist Compliance, at the Florida Department of Highway Safety and Motor Vehicles. The position is subject to Level 2 background screening and Criminal Justice Information System clearance, including fingerprint-based criminal-record checks. Applicants must clearly document qualifying responses, software systems, work experience, and years of employment in their application history.

Requirements

Ability to plan, organize, and direct program activities.
Effective oral and written communication skills.
Ability to organize data into logical formats for reports, training documents, policies, procedures, and other written materials.
Ability to exercise independent judgment and work independently with minimal supervision.
Ability to understand and apply applicable rules, regulations, policies, and procedures to determine compliance with Motorist Services program standards.
Skill in conducting research, evaluating data, and developing recommendations.
Skill in planning, coordinating, and managing multiple work assignments with varied deadlines.
Ability to use problem-solving and decision-making techniques.
Ability to work with and maintain confidential information.
Ability to establish and maintain effective relationships with others.
Knowledge of Driver License laws, policies, and procedures.
Must satisfy Level 2 background check and CJIS clearance requirements, including fingerprint-based criminal-record checks.

Nice To Haves

Customer service experience, including responding to inquiries, resolving issues professionally, maintaining positive interactions with diverse customers, and delivering a high standard of service.
Experience maintaining confidential or sensitive information.
Experience using Microsoft Word, Excel, and Outlook to create business documents, spreadsheets, emails, and meeting schedules.
Experience using office machinery, multi-line telephones, and establishing and maintaining customer files and records.
Experience making recommendations or decisions for corrective action.
Experience interpreting, analyzing, and implementing laws, regulations, policies, or procedures.
Public relations or communications experience.
Experience working in a Driver License Program area.
Fluency in Spanish (reading, writing, and speaking).
Associate’s degree or higher from an accredited college or university.

Responsibilities

Serve as a Department liaison to applicants and stakeholders involved in Third-Party Administration of Class E Examinations.
Review, analyze, and approve applications and contracts according to Department policies and procedures and section 322.56, Florida Statutes.
Assist with research, development, implementation, and monitoring of laws, rules, and regulations related to Florida driver education.
Manage performance bonds, contract renewals, and insurance requirements.
Manage compliance with Florida Department of Law Enforcement standards.
Conduct driver license record reviews.