Business Configuration Analyst

Medavie•Montreal, QC

8d•CA$53,235 - CA$59,890•Hybrid

About The Position

As a national health solutions partner, Medavie puts people first in everything they do. This role is for a Business Configuration Analyst who will work with key business areas such as Sales, Implementation and IT, in the design of new benefit packages for configuration into the claims processing system, as well as the revision of existing benefit packages. Medavie is committed to improving the wellbeing of Canadians and has an award-winning culture that celebrates individuality and values diverse perspectives. They offer competitive pay, comprehensive benefits, opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership.

Requirements

Post-secondary diploma or degree in business, computer science or related field; and/or equivalent experience (1-3 years)
Experience in group benefits would be considered a strong asset
Successful in previous roles as Business Analyst or Data Analyst
Data management
Query writing and optimization
Experience with Discoverer, SQL, data analysis, PowerBI
Problem-solving skills
Ability to understand client needs and learn quickly
Detailed oriented
Good communicator – clear, concise, and friendly
Ability to communicate to different audiences such as clients, members and internal stakeholders
Customer oriented
Innovative
Positive attitude
Accountable for work and client experience
Provide excellent customer service
Positive, collaborative and open to new ways of doing things
Enjoy learning and sharing knowledge

Responsibilities

Analyse benefit package requirements
Provide feedback to stakeholders regarding feasibility and requirements for benefit configuration
Enter benefit data on claims processing systems according to approved benefit structure
Set up new policies and revise existing policies, on applicable administrative systems
Perform of all activities related to the onboarding of new groups, within established accuracy and efficiency performance targets; while working with multiple teams
Analyze & respond to general and complex inquiries from members, internal/external stakeholders including brokers in a timely manner
Maintain and update workflow/tools with appropriate documentation
Adhere to and interpret business processes in a timely manner
Act as key contact for the to support daily decisions and to provide recommendations for operational efficiencies
Troubleshoot all inquiries relating to Administration service issues
Demonstrate exceptional customer service