Business Configuration Analyst (Collections Applications)

Fifth Third Bank • Cincinnati, OH

4d • Onsite

About The Position

Fifth Third Bank is seeking a Business Configuration Analyst specializing in Collections Applications. This role involves identifying and defining systems and business line needs, coordinating development and support for applications, and acting as a liaison between business units, software vendors, and IT. The analyst will develop a strong understanding of the business line's products, processes, and revenue streams, and will be responsible for requirements definition, system configuration, testing, defect resolution, implementation, and ongoing support. The position also includes researching and analyzing production problems, developing solutions, and overseeing enhancements and projects to maintain productivity and efficiency. Risk management and ensuring a positive customer experience are key aspects of this role.

Requirements

• Bachelor's Degree or equivalent work experience.
• Minimum four (4) years work experience in banking, financial services or related experience.
• Minimum two (2) years of project management experience.
• Proven Leadership experience in areas of Operations, Manufacturing or Quality.
• Possesses a broad understanding of business systems and industry requirements.
• Ability to present to senior leadership on sensitive subject matters.
• Ability to facilitate large groups toward the development of common solutions.
• Exceptional verbal, written, and presentation communication skills.
• Ability to multi-task and be flexible.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Proficient in Windows based software programs (Outlook, Word, Excel, PowerPoint, Access, Visio).

Nice To Haves

• Six Sigma Green Belt or PMP preferred.

Responsibilities

• Serves as a liaison between IT, software vendors and the business line to analyze business and user needs, document requirements and resolve moderately complex system problems.
• Possesses a broad understanding of business systems and industry requirements.
• Oversees enhancements in order to maintain productivity and efficiency.
• Guides and trains less experienced analysts through project work.
• Manages multiple business line project lists/project teams, from managing projects/process, system configuration, testing, implementation while meeting all deadlines assigned to the project.
• Possesses a solid knowledge base of multiple business lines, including the business plans, products, processes and revenue streams.
• Plays a key role in the planning, testing and implementation of new products, system enhancements and conversions.
• Ensures system enhancements follow the appropriate change management guidelines, meet or exceed user requirements and are completed in a timely fashion.
• May act as project leader role for projects.
• Leads the research and resolution of system issues.
• Partners with lines of business and the technical areas in the research and resolution of system and process problems.
• Works with users in defining user, system and project requirements for new systems, new products and system enhancements.
• Identifies system enhancements, documents business needs and determines development impact to current system processing.
• Works with programmers and users to ensure accuracy of process improvement/automation.
• Completes system configurations.
• Identifies, researches and analyzes production problems, develops solutions and resolves problems.
• Reviews operational procedures and methods and recommends changes for improvement, with an emphasis on automation and efficiency.
• Provides input into the creation of detailed project plans, work assignments, procedures, target dates and other aspects of assigned projects.
• Provides guidance and context in prioritizing and determining complexity of problems and requests.
• Influences leaders and peers across organizational lines to take action on strategic initiatives or process changes.
• Establishes the climate that encourages an open two-way channel of communication whereby team members exchange ideas / suggestions and share information.
• Reports regularly on progress against established project plans.
• Maintains manuals, standard business and status reports, technical training material and reference material.
• Performs aspects of Project Management including but not limited to Approval gathering, Readiness Assessments, and other artifacts and controls.

Benefits

• Comprehensive benefits
• Differentiated compensation offerings
• Incentive compensation plan
• Extensive benefits programs designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree