Business Analyst - Collections

NextEra Energy•Coral Gables, FL

8d•Onsite

About The Position

The Business Analyst - Collections supports Collections performance through data-driven reporting and analysis to improve cash collections and reduce delinquency. Employees in this role support the Collections organization through analytics, reporting, and process improvement initiatives. The Business Analyst - Collections leads small-to-medium projects, conducts quantitative and qualitative analysis, documents processes, and develops reporting that helps teams improve collections performance. The position partners with Credit, Customer Care, Billing, Finance, and external vendors to identify drivers of delinquency and aging, recommend remediation actions, and support policy/regulatory compliance. Success in this role requires clear communication, attention to detail, and a customer-first mindset.

Requirements

High School Grad / GED
Bachelor's or Equivalent Experience
Experience: 1+ years

Nice To Haves

Bachelor’s degree in Business, Finance, Economics, Data/Analytics, or a related field
Strong Excel skills; experience with SQL and/or Power BI (or similar BI tools) and familiarity with collections systems/workflows

Responsibilities

Collections efforts by phone and email, resolve inquiries and route issues as required
Build collections reporting and dashboards (aging, delinquency, roll rates, cure, disputes, write-offs).
Analyze segmentation and treatment effectiveness to improve strategy (channel, cadence, messaging).
Document workflows and drive process improvements, controls, and automation opportunities.
Partner with Credit, Billing, Customer Care, and Finance to resolve account issues and support escalations.
Perform root-cause analysis for delinquency movement, disputes, and write-offs; recommend actions.
Support forecasting and planning by analyzing volume, contact rates, and workload drivers.
Conducts analyses and prepares reports that provide operation and/or technical support to business operations
Conducts quantitative and qualitative research to support medium to large special projects
Assists with process design and modification for continuous business improvement
Performs other job-related duties as assigned.