Business Change Director - Strategic Account Management & Growth
About The Position
The Business Change Director works with management to identify and implement projects, programs, and plans that support business-unit and enterprise goals, including client reporting, performance monitoring, and business improvement initiatives. The role may specialize in organizational effectiveness—such as planning, project portfolio, or culture and change—or directly support a business unit, ensuring activities align with corporate strategy. This position leads change and project efforts, develops processes and reporting frameworks, supports business and client needs, and provides process, project, and change-management guidance to local and enterprise initiatives. It also supports operating-plan execution through client reporting, performance monitoring, and coordination of recommended initiatives. The role is hybrid and requires associates to work in-office three days per week. Alternate locations may be considered for candidates within commuting distance of an office; candidates outside a reasonable commuting distance will not be considered unless an accommodation is granted as required by law.
Requirements
- Bachelor’s degree in a related field and at least 10 years managing mid- to large-scale change or project initiatives, or an equivalent combination of education and experience.
Nice To Haves
- Experience supporting commercial health insurance, employer groups, national accounts, or client-facing business initiatives.
- Demonstrated project-management experience with mid- to large-scale business projects, programs, and initiatives, including coordinating cross-functional teams, managing timelines, and ensuring timely completion of deliverables.
- Experience developing and managing standardized client reporting packages, presentations, and employer-facing materials.
- Ability to collaborate with data and analytics teams to identify performance trends, develop actionable recommendations, and support business-improvement initiatives.
- Experience coordinating stakeholder meetings, tracking action items, and monitoring progress against client recommendations and business objectives.
- Knowledge of business planning, process improvement, and project-management methodologies.
- Master’s degree.
Responsibilities
- Identify potential issues, project changes, and scope data.
- Lead efforts to identify best practices.
- Identify impacted parties, business partners, and required resources.
- Develop and design processes, reporting frameworks, and systems to support business and client needs.
- Design methods for integrating functions and processes.
- Conduct cost/benefit analyses.
- Build support for business change throughout the business unit.
- Provide process, project, and change-management methodology coaching and consulting for local and enterprise-wide initiatives.
- Lead project prioritization, scheduling, tracking of key deliverables, and follow-up activities for the business unit.
- Provide expertise in culture and change-management activities.
- Provide expertise in process planning and portfolio-management activities.
- Support execution of the operating plan, including client reporting, performance monitoring, and coordination of recommended initiatives.
- Ensure organizational effectiveness activities align with corporate strategy.
Benefits
- Merit increases
- Paid holidays
- Paid Time Off
- Incentive bonus programs (unless covered by a collective bargaining agreement)
- Medical benefits
- Dental insurance
- Vision insurance
- Short- and long-term disability benefits
- 401(k) with match
- Stock purchase plan
- Life insurance
- Wellness programs
- Financial education resources
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What This Job Offers
Job Type
Full-time
Career Level
Director
