Business Change Director- Quality (Stars/HEDIS)

Elevance Health•Indianapolis, IN

1d•Hybrid

About The Position

The Business Change Director- Quality (Stars/HEDIS) facilitates opportunity identification, use-case validation, and value realization across Health OS Star/HEDIS initiatives. The role bridges business stakeholders and technical teams, partnering with product leads to translate business needs into functional requirements, coordinate cross-functional pods, manage PLM and governance routines, and ensure value metrics are clearly defined, verified, and reported. The position serves as an account manager and interface for Stars/HEDIS stakeholders. It may specialize in planning, project portfolio, or culture/change, or directly support a business unit while aligning activities with corporate strategy. The director identifies issues, project changes, scope, affected parties, partners, and required resources; develops processes and systems that support business needs; integrates functions and processes; conducts cost/benefit analyses; and builds support for change. The role also provides methodology coaching and consulting, leads business-unit prioritization and scheduling, advises on culture/change, process planning, and portfolio management, and supports execution of the operating plan. This hybrid role requires associates to work in an office three days per week. Candidates must live within reasonable commuting distance of a posting location unless an accommodation is granted; alternate locations may be considered if within commuting distance of an office.

Requirements

BA/BS in a related field and at least 10 years managing mid- to large-scale change or project initiatives, or an equivalent combination of education and experience.
Strong communication skills.
Experience with planning models and methodology, project management, and change management, including strategic and execution experience.

Nice To Haves

Experience with Star/HEDIS efforts.
Ability to drive clarity, accountability, documentation, and alignment across complex business and technical environments.
Master's degree.
Six Sigma Black Belt.

Responsibilities

Serve as an account manager and interface with Stars/HEDIS stakeholders.
Facilitate opportunity identification, use-case validation, and value realization across Health OS Star/HEDIS initiatives.
Bridge business stakeholders and technical teams; partner with product leads to translate business needs into functional requirements.
Coordinate cross-functional pods and manage PLM and governance routines.
Ensure value metrics are defined, verified, and reported.
Align organizational effectiveness activities with corporate strategy, supporting a business unit or specializing in planning, project portfolio, or culture/change.
Identify potential issues, project changes, scope data, impacted parties, business partners, and required resources.
Identify best practices.
Develop and design processes and systems that support business needs, and design methods for integrating functions and processes.
Conduct cost/benefit analyses and build support for business change throughout the business unit.
Provide coaching and consulting on process, project, and change management methodologies for local and enterprise-wide initiatives.
Lead project prioritization and scheduling activities for the business unit.
Provide expertise in culture/change management, process planning, and portfolio management.
Support execution of the operating plan.