Business Change Director- Quality (Stars/HEDIS)

Elevance Health•Wallingford, CT

1d•$115,360 - $190,344•Hybrid

About The Position

The Business Change Director- Quality (Stars/HEDIS) facilitates opportunity identification, use-case validation, and value realization across Health OS Star/HEDIS initiatives. The role serves as a bridge between business stakeholders and technical teams, partnering with product leads to translate business needs into functional requirements, coordinate cross-functional pods, manage PLM and governance routines, and ensure value metrics are defined, verified, and reported. The position serves as an account manager and interface for Stars/HEDIS stakeholders. It may focus on organizational effectiveness in planning, project portfolio, or culture/change, or directly support a business unit while aligning activities with corporate strategy. It identifies potential issues, project changes, scope data, affected parties, partners, and required resources; develops processes and systems to support business needs; and designs methods to integrate functions and processes. The director also conducts cost/benefit analyses, builds support for business change, coaches and consults on process, project, and change management methodologies, leads project prioritization and scheduling, and advises on culture/change management, process planning, and portfolio management while supporting execution of the operating plan. The role follows a hybrid work model requiring associates to work in-office three days per week. Candidates must be within reasonable commuting distance of a listed office location unless an accommodation is granted.

Requirements

Bachelor's degree in a related field and at least 10 years of experience managing mid- to large-scale change or project initiatives, or an equivalent combination of education and experience.

Nice To Haves

Experience with Star/HEDIS efforts.
Ability to drive clarity, accountability, documentation, and alignment across complex business and technical environments.
Strong communication skills.
Knowledge of planning models and methodology.
Project management and change management experience, including strategic and execution experience.
Master's degree.
Six Sigma Black Belt.

Responsibilities

Serve as an account manager and interface with Stars/HEDIS stakeholders.
Facilitate opportunity identification, use-case validation, and value realization across Health OS Star/HEDIS initiatives.
Bridge business stakeholders and technical teams, partnering with product leads to translate business needs into functional requirements.
Coordinate cross-functional pods and manage PLM and governance routines.
Ensure value metrics are clearly defined, verified, and reported.
Align organizational effectiveness activities with corporate strategy while supporting a business unit or specializing in planning, project portfolio, or culture/change.
Identify potential issues, project changes, scope data, impacted parties, business partners, and required resources.
Identify best practices.
Develop and design processes and systems that support business needs.
Design methods for integrating functions and processes.
Conduct cost/benefit analyses.
Build support for business change throughout the business unit.
Provide process, project, and change management methodology coaching and consulting for local and enterprise-wide initiatives.
Lead project prioritization and scheduling activities for the business unit.
Provide expertise in culture/change management, process planning, and portfolio management.
Support execution of the operating plan.