Business Change Director - Epic Systems

Elevance Health•Richmond, VA

8h•Hybrid

About The Position

This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The Business Change Director - Epic Systems is responsible for specializing in Epic Systems integration and data exchange initiatives, ensuring alignment between business objectives, system capabilities, and enterprise strategy. This Director will ensure seamless, secure, and accurate data exchange, troubleshooting interface errors, and collaborating with technical teams for optimal system integration and performance. In addition, assist with designs, configures, tests, and maintain data interfaces (HL7, FHIR) between the Epic EHR system and external applications.

Requirements

Requires a BA/BS in a related field and minimum of 10 years managing mid to large-scale change/project initiatives; or any combination of education and experience which would provide an equivalent background.

Nice To Haves

Epic interoperability/integration experience, including Epic Bridges and/or related modules (e.g., Care Everywhere, HIM as applicable) strongly preferred.
Experience designing, configuring, testing, and supporting Epic interfaces and data exchange (e.g., HL7 and/or FHIR), including troubleshooting, error remediation, and Work Queue maintenance strongly preferred.
Experience with interface-related message and data formats such as HL7, XML, X12, and common healthcare transactions/workflows (e.g., Admissions Discharge Transfer (ADT), appointments, authorizations/prior authorization) strongly preferred.
Experience partnering with operational and technical stakeholders to document data requirements and validate end-to-end testing, data quality, and release readiness (including quarterly release notes review and upgrade impacts) strongly preferred.
Ability to develop basic operational reporting (e.g., status reporting; Epic reporting tools such as Reporting Workbench a plus) preferred.
Experience and/or knowledge of Clinical Workflow preferred.
Strong communication, organizational, and reporting skills preferred.

Responsibilities

Specializes in and directly supports Epic Payer Platform integration initiatives, ensuring activities are aligned with corporate strategy and enterprise data objectives.
Identifies potential issues, project changes, and scope data, including risks and impacts related to Epic system integrations and data exchange workflows.
Leads efforts to identify best practices in process improvement, system integration governance, testing coordination, and release readiness for Epic-related initiatives.
Identifies impacted parties, business partners, and resources required, including Epic application teams, integration teams, operational stakeholders, and external partners.
Develops and designs processes and systems that support business needs, including Epic integration workflows, data exchange coordination, and cross-functional alignment models.
Designs methods for integrating functions and processes, including oversight of Epic EHR interface strategies (e.g., HL7/FHIR integrations) and cross-team validation practices.
Conducts cost/benefit analyses for integration enhancements, system improvements, and Epic upgrade initiatives.
Builds support for business change throughout the business unit by partnering with Epic users, operational leaders, and data stakeholders to promote adoption and data quality improvements.
Provides process, project, and change management methodology coaching/consulting support to both local and enterprise-wide initiatives, including Epic upgrades and integration-related enhancements.
Leads project prioritization and scheduling activities for the business unit, including Epic integration initiatives, enhancements, and release milestones.
Provides expertise to business areas in culture/change management activities and in process planning and portfolio management related to system integration efforts.
Supports the execution of the operating plan, including oversight of Epic-related initiatives, coordination of testing and validation activities, and monitoring progress against integration deliverables.
Actively participates in Epic Payer Platform governance and cross-functional meetings to ensure alignment with enterprise data and business objectives.