Business Banking Support Specialist
About The Position
The Business Banking Support Specialist is a customer service and support role that works directly with customer accounts, inquiries, and other matters affecting client satisfaction with the U.S. Bank relationship. The specialist works under the direction of Business Banking Relationship Managers and Business Banking Relationship Analysts, supporting sales teams in executing a One Bank strategy and growing market share. The role is responsible for retaining and deepening client relationships by providing knowledgeable, timely, and professional support. It proactively identifies potential problems and compliance issues, works to maximize client satisfaction and encourage relationship expansion, and identifies products and services that address clients’ unmet needs. The position has primary responsibility for risk and compliance requirements, ensuring timely and accurate adherence to procedural, policy, and regulatory requirements. The role requires working from a U.S. Bank location three or more days per week.
Requirements
- Associate's degree or equivalent work experience.
- Typically five or more years of job-related experience.
Nice To Haves
- Considerable knowledge of departmental and bank products and services.
- Proven customer service and problem resolution skills.
- Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications.
- Effective interpersonal, verbal, and written communication skills.
Responsibilities
- Work directly with customer accounts, inquiries, and matters related to client satisfaction.
- Support sales teams in executing a One Bank strategy and growing market share.
- Retain and deepen client relationships by providing knowledgeable, timely, and professional support.
- Proactively identify potential problems and compliance issues.
- Maximize client satisfaction and encourage expansion of client relationships.
- Identify products and services that address clients’ unmet needs.
- Ensure timely and accurate compliance with procedural, policy, and regulatory requirements.
Benefits
- Healthcare coverage, including medical, dental, and vision.
- Basic term and optional term life insurance.
- Short-term and long-term disability coverage.
- Pregnancy disability and parental leave.
- 401(k) and employer-funded retirement plan.
- Paid vacation of two to five weeks, depending on salary grade and tenure.
- Up to 11 paid holiday opportunities.
- Adoption assistance.
- Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
- Incentive and recognition programs.
- Equity stock purchase.
- 401(k) contribution and pension, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
