Business Banking Support Specialist
About The Position
The Business Banking Support Specialist provides customer service and account support, handling customer inquiries and matters that affect client satisfaction with U.S. Bank. Working under the direction of Business Banking Relationship Managers and Business Banking Relationship Analysts, the specialist supports sales teams in executing a One Bank strategy and growing market share. The role focuses on retaining and deepening client relationships through knowledgeable, timely, and professional service. It also involves proactively identifying potential problems and compliance issues, maximizing client satisfaction, encouraging relationship expansion, and identifying products and services that address clients’ unmet needs. The specialist has primary responsibility for risk and compliance requirements by ensuring timely and accurate adherence to procedural, policy, and regulatory requirements. The role requires working from a U.S. Bank location three or more days per week.
Requirements
- Associate's degree or equivalent work experience.
- Typically five or more years of job-related experience.
Nice To Haves
- Considerable knowledge of departmental and bank products and services.
- Proven customer service and problem resolution skills.
- Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications.
- Effective interpersonal, verbal, and written communication skills.
Responsibilities
- Provide customer service and support for customer accounts, inquiries, and matters related to client satisfaction.
- Support sales teams in executing a One Bank strategy and growing market share.
- Retain and deepen client relationships by providing knowledgeable, timely, and professional service.
- Proactively identify potential problems and compliance issues.
- Maximize client satisfaction and encourage expansion of client relationships.
- Identify products and services that address clients’ unmet needs.
- Ensure timely and accurate compliance with procedural, policy, and regulatory requirements.
Benefits
- Healthcare coverage, including medical, dental, and vision.
- Basic term and optional term life insurance.
- Short-term and long-term disability coverage.
- Pregnancy disability and parental leave.
- 401(k) and employer-funded retirement plan.
- Paid vacation from two to five weeks, depending on salary grade and tenure.
- Up to 11 paid holiday opportunities.
- Adoption assistance.
- Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
- Incentive and recognition programs.
- Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
