Business Banking Specialist

Flagstar Bank•Work From Home MI, MI

1d•$29 - $48•Remote

About The Position

The Business Banking Specialist is a critical client-facing role within Flagstar's Business Banking division, responsible for client onboarding, ongoing servicing, and operational support for business clients within the $10M–$50M annual revenue segment. This role operates within a collaborative pod structure alongside a Business Development Officer (BDO) and Relationship Manager (RM), ensuring clients receive a seamless, high-quality banking experience from day one. The BBS serves as the operational backbone of the pod—coordinating across internal teams to deliver exceptional service, resolve client needs efficiently, and support the overall health and growth of the portfolio.

Requirements

High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent
Minimum 4+ Years of experience in banking, financial services, or a client-facing support role
Demonstrated ability to manage multiple priorities and deliver high-quality service in a fast-paced environment
Strong written and verbal communication skills
Proficiency with banking systems, CRM platforms, and Microsoft Office Suite
Detail-oriented with strong organizational and follow-through skills

Nice To Haves

Undergraduate Degree (4 years or equivalent) in business, finance or some other related field
Experience in business banking, commercial banking operations, or client servicing
Knowledge of business banking products including deposits, lending, treasury management, and payments
Experience with client onboarding processes, KYC/BSA documentation, and account administration
Familiarity with commercial loan documentation and credit support functions
Experience working within a team-based or pod coverage model
Proven ability to identify cross-sell opportunities and generate internal referrals

Responsibilities

Lead the end-to-end client onboarding process for newly acquired business banking relationships
Coordinate account opening documentation, KYC/BSA requirements, and system setup across internal departments
Ensure a smooth transition from the Business Development Officer/Relationship Manager to active client status
Serve as the primary point of contact for new clients during the onboarding period, setting expectations and providing guidance on available products and services
Conduct onboarding calls and welcome communications to establish a strong initial client experience
Serve as the day-to-day operational contact for assigned business banking clients, resolving inquiries and service requests with urgency and professionalism
Manage routine client needs including account maintenance, online banking support, and product inquiries
Proactively communicate with clients regarding account updates, product enhancements, and service changes
Identify and escalate complex client issues to the BDO/RM or appropriate internal teams for resolution
Monitor client satisfaction and flag potential attrition risks to the pod team
Prepare, collect, and review required documentation for account openings, credit facilities, and ongoing compliance requirements
Ensure all client files and records are maintained in accordance with bank policies and regulatory standards
Support annual review processes by gathering financial statements, insurance certificates, and other required documentation
Coordinate with Credit Administration, Legal, and Operations teams to ensure timely processing of client requests
Operate as an integral member of the Business Banking pod (BDO + RM + BBS), ensuring coordinated client coverage and communication
Support the Business Development Officer and Relationship Manager with research, preparation of client materials, and meeting coordination
Collaborate with internal product partners including Treasury Management, Payments, and Operations to deliver solutions and resolve issues
Maintain accurate client records, notes, and activity logs within the CRM platform
Assist with pipeline tracking and reporting as needed
Identify opportunities to deepen client relationships through additional products and services
Generate qualified referrals to the Relationship Manager, Treasury Management, Wealth Management, and other internal partners
Support client retention efforts by ensuring high service quality and proactive outreach
Assist with client event coordination and communication campaigns
Adhere to all bank policies, procedures, and regulatory requirements in the execution of client servicing activities
Demonstrate sound judgment in identifying and escalating potential risks, including fraud, compliance concerns, and operational issues
Participate in required compliance training and maintain up-to-date knowledge of applicable regulations
Support the bank's Enterprise Risk Management framework through diligent documentation and process adherence
Uses independent judgement and discretion to make decisions
Analyzes and resolves problems
Performs special projects, and additional duties and responsibilities as required.
Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance training. Accountable to maintain compliance with applicable federal, state and local laws and regulations.