Business Banking Relationship Manager I

Citizens Financial Group•Pittsburgh, PA

About The Position

At Citizens, tailored advice, personalized experiences, and innovative ideas, products, and solutions help clients navigate changing circumstances. The Business Banking Relationship Manager deepens client relationships by collaborating with peers across banking, lending, and investing to support clients’ short- and long-term financial goals. Citizens is seeking a motivated, successful relationship manager with experience in moderately to less complex portfolios and strong sales and credit skills. The role offers an uncapped incentive opportunity and career growth within the organization. The position develops consultative relationships with small business clients in a target market whose annual revenues range from $1 million to $10 million. The Relationship Manager identifies client needs, provides value-added solutions, manages existing customer portfolios, and develops new commercial customer relationships. The role partners with the business banking team to offer a broad range of products that improve customer experience, loyalty, and profitability. Initial training includes a four-week orientation with Business Banking University and Drive Sales training, as well as a commercial credit training program to prepare the employee to identify, assess, and mitigate lending risk.

Requirements

Bachelor’s degree or an equivalent combination of education and experience.
Business-to-business sales experience.
Motivated self-starter with demonstrated leadership ability and potential.
Ability to work effectively in a team and build on strong internal and external networks.
Ability to succeed in a fast-paced, demanding sales culture with measured routines and goals for new loan and deposit generation, cross-sales, customer service, and satisfaction.
Ability to understand core business products and services.
Consistent record of sales and outside calling skills.
Excellent written and verbal communication and interpersonal skills.
Ability to develop strong customer and colleague relationships.

Nice To Haves

Two or more years in a Business Banking Relationship Manager role or related business lending experience.
Proficiency with portfolio or account management.

Responsibilities

Develop consultative relationships with small business clients in the target market, with annual revenues ranging from $1 million to $10 million.
Understand client needs and provide value-added solutions.
Manage a portfolio of existing customers and develop new commercial customer relationships.
Partner with the business banking team to deliver product solutions that enhance customer experience, increase loyalty, and improve customer and bank profitability.
Complete Business Banking University and Drive Sales training during the initial four-week orientation, along with commercial credit training.
Maintain strong market knowledge and develop, retain, and expand relationships with centers of influence, such as CPAs and attorneys.
Participate actively in community activities to expand the potential customer base.