Business Banking Relationship Mgr. I

Fifth Third Bank • Cleveland, OH

2d • $54,400 - $111,500 • Onsite

About The Position

Responsible for business development, relationship management, and client experience for companies with annual gross sales between $2MM and $5MM. The role involves assisting business owners with their financial goals by offering smart financial solutions for both personal and business needs. The Relationship Manager will expand a book of business as a trusted advisor, collaborating with product partners using the One Bank Sales Cycle to understand client needs and drive revenue growth through loans, deposits, treasury management, merchant processing, and other business banking solutions. The position is preferred to be based in a Financial Center and requires accountability for risk management, adherence to policies, and ensuring a positive customer experience. The role involves identifying, assessing, managing, monitoring, and reporting risks within the bank's risk appetite.

Requirements

• Bachelor's degree required or equivalent work experience.
• Minimum of 1 year sales experience.
• Formalized basic credit training or equivalent credit risk experience required.
• Proven ability to build new and existing client business and provide a positive client experience.
• Strong business acumen, to include detailed analysis, review of financial statements, and understanding of basic accounting principles.
• Strong knowledge of Business Banking, Treasury Management, FTPS, and other business solutions.
• Thorough knowledge of Consumer solutions and needs.
• Ability to assess client needs, drivers of profitability, and corporate/personal life cycle optimizing financial solutions.
• Uses effective problem-solving and analytical skills with the ability to handle and prioritize multiple tasks.
• Demonstrates strong verbal and written communication skills, with particular emphasis on experience in face-to-face negotiations and group presentation skills.
• Champions the Bancorp vision and core values through personal actions and leadership influence to promote high-performing work groups.
• Proven ability to work in a team-based sales environment.
• Must be proficient in all Microsoft Office software.
• Regional / local travel.

Nice To Haves

• Minimum of 1 year managing business banking or commercial relationships preferred.
• Underwriting experience preferred.
• Familiarity with prospecting and CRM sales tools preferred.

Responsibilities

• Work closely with assigned financial centers to deepen existing relationships and acquire new prospective relationships.
• Prospect for clients independently by utilizing referral sources, existing clients, and centers of influence.
• Attend community and/or specific industry forums, conferences, and meetings to broaden relationship networks, referral sources, and deepen knowledge of trends, practices, services, and the competitive landscape.
• Manage customer relationships to maximize revenue contribution, mitigate risk, and focus on customer needs.
• Collaborate with product partners (Affiliate- Retail IE, WMA, TMO, etc. and Bancorp- Vantiv, Paycor, etc.) to analyze, evaluate, and develop tailored relationship strategies for each client or prospect.
• Cross-sell all applicable 5/3 products and services to an existing portfolio of business customers and their owners/senior management.
• Effectively execute and follow through on One Bank meetings, precall planning processes, One Bank Consultative Sales approach, and prompt post-call follow-up.
• Utilize the Bank's Customer Relationship Management (CRM) system for client activity tracking, call reports, and pipeline management.
• Partner with Credit (Business Loan Center) on credit requests and adhere to established Portfolio Management guidelines.
• Achieve credit standards and metrics in regard to asset quality, credit administration (matured/renewals, financial statement documents, covenant data integrity, matured notes and document exception), and RAROC.
• Monitor customer financial performance, condition, and industry trends to ensure credit exposure is at an acceptable risk and priced accordingly.
• Complete all training on schedule, including sales, credit, product knowledge, and compliance.
• Complete administrative responsibilities in a timely manner.

Benefits

• Comprehensive benefits
• Differentiated compensation offerings
• Eligible to participate in an incentive compensation plan
• Extensive benefits programs designed to support the individual needs of employees and their families, encompassing physical, financial, emotional, and social well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level