Business Banking Relationship Mgr. I

Fifth Third Bank • Cleveland, OH

1d • Onsite

About The Position

Responsible for business development, relationship management, and client experience for companies with annual gross sales between $2MM and $5MM. The role involves assisting business owners with their financial goals by offering smart financial solutions for both personal and business needs. The Relationship Manager will expand a book of business as a trusted advisor, collaborating with product partners using the One Bank Sales Cycle to understand client needs and drive revenue growth through loans, deposits, treasury management, merchant processing, and other business banking solutions. The position is expected to be based in a Financial Center and requires accountability for risk management, adherence to policies, and delivering a positive customer experience. The role involves identifying, assessing, managing, monitoring, and reporting risks within the bank's risk appetite.

Requirements

• Bachelor's degree or equivalent work experience.
• Minimum of 1 year sales experience.
• Formalized basic credit training or equivalent credit risk experience required.
• Proven ability to build new and existing client business and provide a positive client experience.
• Strong business acumen, including detailed analysis, review of financial statements, and understanding of basic accounting principles.
• Strong knowledge of Business Banking, Treasury Management, FTPS, and other business solutions.
• Thorough knowledge of Consumer solutions and needs.
• Ability to assess client needs, drivers of profitability, and corporate/personal life cycle optimizing financial solutions.
• Uses effective problem-solving and analytical skills with the ability to handle and prioritize multiple tasks.
• Demonstrates strong verbal and written communication skills, with particular emphasis on experience in face-to-face negotiations and group presentation skills.
• Champions the Bancorp vision and core values through personal actions and leadership influence to promote high-performing work groups.
• Proven ability to work in a team-based sales environment.
• Must be proficient in all Microsoft Office software.
• Regional/local travel required.

Nice To Haves

• Minimum of 1 year managing business banking or commercial relationships preferred.
• Underwriting experience preferred.
• Familiarity with prospecting and CRM sales tools preferred.

Responsibilities

• Business Development: Work closely with assigned financial centers to deepen existing relationships and acquire new prospective relationships. Prospect for clients independently using referral sources, existing clients, and centers of influence. Attend community and/or specific industry forums, conferences, and meetings to broaden networks and knowledge.
• Portfolio Management: Manage customer relationships to maximize revenue, mitigate risk, and focus on customer needs. Collaborate with product partners to analyze, evaluate, and develop tailored relationship strategies. Cross-sell applicable products and services to existing business customers and their owners/senior management.
• Client Experience: Execute One Bank meetings, precall planning, the One Bank Consultative Sales approach, and prompt post-call follow-up. Utilize the Customer Relationship Management (CRM) system for tracking client activity, call reports, and pipeline management.
• Credit Excellence: Partner with Credit (Business Loan Center) on credit requests, adhere to Portfolio Management guidelines, and achieve credit standards and metrics. Monitor customer financial performance, condition, and industry trends to ensure acceptable risk and appropriate pricing. Complete all required training and administrative responsibilities in a timely manner.

Benefits

• Comprehensive benefits
• Differentiated compensation offerings
• Eligible to participate in an incentive compensation plan
• Extensive benefits programs designed to support the individual needs of employees and their families, encompassing physical, financial, emotional and social well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level