Business Banker / Teller - Floater

Orange Bank & Trust Company•Middletown, NY

4d•$19 - $25•Hybrid

About The Position

The Business Banker is responsible for performing intermediate duties and support related to branch operational activities and financial services. This role handles all teller transactional activity, processes all new account transactions, assists customers in their selection of various accounts and financial services, cross-sells the Bank's products and services, opens, maintains, and closes all account types, and refers customers to appropriate staff for new services. The position requires full knowledge and skill in new account opening, teller operations, and safe deposit box management.

Requirements

High School Diploma or GED
Cash Handling Experience
1 Year Customer Service Experience
Ability to maintain a positive and professional attitude at all times.
Accurately count currency.
Friendly and outgoing personality.
Good customer service skills.
Good decision-making skills.
Ability to make quick informed decisions and seek assistance when needed.
Ability to be a team player and work well with co-workers and management.
Ability to work with minimal supervision.
High level of confidentiality.
Access to customer's financial information, accounts, security procedures and closing procedures.
High levels of internal & external contact with the public and departments.
Knowledge of banking industry regulations as well as internal processes and controls, procedures and workflow specifically in loan operations and commercial closings.
Ability to operate effectively in a team environment as well as be able to work independently.
Ability to meet deadlines and work in a fast-paced environment.
Demonstrate a proven track record of multi-tasking with a strong sense of urgency.
Must be detail-oriented and organized with excellent follow-up, written and verbal skills.
Demonstrate ability to apply required regulatory and policy requirements when making decisions.
Knowledge of the bank policies and procedures for the teller line & customer service.
Good judgment skills.
An ability to handle change, stress and the pressures of daily activity when multi-tasking and working at a fast pace.

Nice To Haves

Associates Degree
2 Years Banking Experience
1 Year Sales Experience
Organization
Ability to work at a fast pace
Ability to perform multi-tasks

Responsibilities

Travel to all assigned branches within the designated area, and potentially to locations outside of the assigned area (Orange County, Rockland County, Westchester County, Bronx).
Provide support to all assigned areas of branch operations, including the platform area, teller line, and safe deposit.
Deliver service to internal and external customers to resolve account service issues.
Achieve and maintain customer satisfaction through excellent service delivery, follow-up, and problem resolution.
Execute financial transactions in accordance with bank policies and procedures.
Maintain a cash drawer to process client transactions, handling large sums of cash accurately and efficiently, and maintaining cash limits.
Perform all phases of teller work.
Assist consumer and business customers in selecting various accounts, products, and financial services, and present cross-sell opportunities using professional sales techniques.
Interview customers to obtain information, establish proper identification of new customers, and determine the need and extent of reference investigation.
Prepare for audits.
Alternate opening and closing branches with management.
Maintain a working knowledge of the complete line of products and services offered, and take responsibility for staying updated and requesting further development needs.
Assist with training or mentoring of business banking staff as required.
Adhere to operational controls, including legal, corporate, and regulatory procedures, to ensure the safety and security of customer and bank assets.
Appropriately assess risk when making business decisions, with consideration for the firm's reputation and safeguarding of assets, by driving compliance with applicable laws, rules, and regulations.
Adhere to policy and procedures, apply sound ethical judgment regarding personal behavior, conduct, and business practices, and escalate, manage, and report control issues with transparency.
Perform all other duties assigned by management.