BA -WT6 Major Surgery

Yale New Haven Health•Bridgeport, CT

13h•Onsite

About The Position

The Business Associate, in cooperation with members of the patient care team, achieves desired outcomes in the areas of Service Excellence, collaboration and teamwork, technical expertise, positive impact, and problem-solving. Additional activities may be requested by the department and/or Manager to ensure safe, effective, and efficient operations of the facility. Patient and family-centered care (PFCC) at BH is demonstrated by working with patients and their families based on the 4 principles of PFCC: participation, dignity and respect, information sharing, and collaboration. This includes providing service excellence by creating a great "First Impression" by demonstrating exemplary customer service skills for all customer groups including patients, families/friends, physicians, staff, and support department personnel. Adheres to the "Is there anything else I can do for you?" and "Heal me, cause me no harm, treat me nicely" customer service pledge and promotes a positive work environment.

Requirements

High school diploma or equivalent
Secretarial coursework preferred
Minimum of 6 months work experience, preferably in a healthcare setting
Excellent communications, interpersonal, organizational skills and ability to multitask and manage time effectively.
Ability to read computer screens, forms and other documents and follow written and oral instructions.
Ability to write clearly and legibly.
Demonstrated competency with computers and keyboarding skills.
Ability to work in a fast-paced, changing environment.
Ability to respond to unpredictable, changing situations and needs (including clinical crises on the unit and otherwise stressful situations and interactions) with sound judgement and excellent customer relations skills.
Possess the ability to maintain composure in stressful situations.
Demonstrate a caring, positive attitude towards patients and families.

Responsibilities

Creates a great "First Impression" by demonstrating exemplary customer service skills for all customer groups including patients, families/friends, physicians, staff and support department personnel.
Adheres to the "Is there anything else I can do for you?" customer service excellence pledge.
Interacts with patients, families/friends, physicians and staff, in a helpful, courteous, pleasant and professional manner at all times, including while using the intercom.
Assures that information is communicated in a timely, sensitive and effective way; follows through on responses as appropriate.
Demonstrates sensitivity to the varying needs and communication styles of our culturally diverse patients, families and staff.
Proficient skill on all computer applications and telecommunication systems.
Maintains all medical records and other materials related to medical status and patient care.
Observes strict confidentiality within HIPAA regulations.
Receives, distributes, processes, files and maintains all patients' medical records and other documents relating to medical status and patient care maintaining strict confidentiality at all times.
Exhibits behaviors demonstrating responsibility for creating a positive work environment.
Recommend reasonable solutions to address problems.
Ensure environment is always regulatory ready, regulatory compliant, including maintaining a clean, comfortable environment for patients, families, friends and coworkers.