Business Associate-Radiation Oncology

Advocate Health and Hospitals Corporation • Palos Heights, IL

3d

About The Position

The Business Associate performs clerical, registration, and administrative duties in the technical work areas of the Radiation Oncology department. The role supports technologists, nursing staff, and physicians in activities related to patient care, including answering and coordinating telephone calls, greeting patients and families, processing paperwork, entering data, registering outpatients in the Allegra system, and entering and processing Radiology orders and appointments. The position also verifies and scans patient identification and insurance information, supports billing, and assists with patient interviews to collect demographic and medical coverage details.

The Business Associate helps maintain department supplies and an organized work area, processes work and repair orders, and completes patient follow-up activities, including mailing lay summaries and tracking patients who need additional testing under applicable requirements. The role responds to patient and visitor needs, supports staff as needed, assists with dressing-room and linen tasks, and participates in safety initiatives and emergency responses. The position requires a strong customer-service focus, accurate and timely work, and compliance with hospital infection-control, OSHA, safety, and departmental procedures. Other related duties may be assigned.

Requirements

• High school diploma or equivalent.
• Two to three years of hospital registration, billing, or collection experience.
• Knowledge of third-party payors.
• PC keyboard and data-entry experience.
• Excellent communication and customer-service skills; strong interpersonal skills.
• Ability to work in a stressful, fast-paced environment with empathy, tact, and poise.
• Ability to type 20–30 words per minute is preferred.
• Ability to read, enter, and retrieve information using a computer terminal; manual dexterity for data entry; and ability to hear clients, view a computer screen, and verbalize instructions.
• Ability to lift 20 pounds of computer paper; for direct patient-contact work, ability to lift up to 35 pounds without assistance. For patient lifts over 35 pounds or when a patient cannot assist, use patient-handling equipment with at least one other associate when available.
• Ability to work weekends, holidays, and different shifts to accommodate staffing needs may be required.
• High degree of telephone and in-person contact with patients, patient families, hospital departments, and physician offices.

Nice To Haves

• Knowledge of the Allegra system or previous Allegra experience.
• Strong background in medical terminology; certification in medical terminology within one year of employment is preferred.
• Customer-service experience.

Responsibilities

• Answer and coordinate incoming and outgoing telephone calls; greet patients and families professionally; record and report pages and messages; assist with call-report findings and appointment confirmations or callbacks.
• Deliver, file, and distribute requisitions and paperwork promptly and accurately; ensure computer-generated paperwork and required reports are clear, complete, and sent to the appropriate recipients.
• Enter and verify patient demographic, medical coverage, and other information in the RIS and Allegra systems; register outpatients and assist with patient billing.
• Verify patient identity and insurance information, make copies of identification and insurance materials, and scan the information into the computer.
• Enter and process Radiology orders and schedule patients as required.
• Create and mail patient lay summaries within FDA-specified timeframes and track ACR patients by phone and registered mail to arrange additional testing as required by MQSA.
• Support technologists, nursing staff, and physicians in patient-care activities; respond to technical staff requests and assist patients with changing clothes and washroom needs.
• Respond to patients and visitors waiting for procedures; stock dressing rooms and remove dirty linen.
• Promote patient safety by reporting issues, participating in safety initiatives, and responding to emergencies such as Code Blue and Code Red.
• Participate in troubleshooting and corrective action plans, recommend improvements to scheduling and registration processes, and perform basic computer troubleshooting.
• Participate in ordering and distributing department supplies, match received goods with delivery orders, and maintain supplies of forms.
• Process departmental work and repair orders accurately and on time; maintain a clean and organized immediate work area.
• Follow hospital infection-control, OSHA, regulatory, departmental, and patient and associate safety procedures.
• Foster positive communication and a harmonious work environment; demonstrate telephone etiquette, customer service, and Service Excellence standards.
• Attend department staff meetings, in-services, committees, and continuing education programs; perform other duties as assigned.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined-contribution retirement plans with employer match and financial wellness programs.
• Educational Assistance Program.
• Career development programs.
• Competitive compensation, premium pay for eligible shifts or on-call work, incentive pay for select positions, and opportunities for annual performance-based increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED