Business Associate-Radiation Oncology

Advocate Health•Palos Heights, IL

1d•$21 - $31•Onsite

About The Position

The Business Associate performs clerical, registration, scheduling, data-entry, and customer-service duties in technical work areas of the Radiation Oncology department. The position supports technologists, nurses, physicians, patients, and visitors by coordinating calls and messages, processing paperwork and orders, registering patients, verifying insurance and demographic information, and maintaining department supplies and work areas. The associate also helps with patient needs and safety, supports department workflow, and follows hospital, infection-control, OSHA, and other applicable procedures. The role includes registering outpatients in the Allegra system; entering or securing patient information in RIS and Allegra; processing radiology orders and scheduling patients; scanning and verifying patient identification and insurance documents; and assisting with patient billing. Duties also include creating and mailing patient lay summaries, tracking ACR follow-up and arranging additional testing according to MQSA requirements, and supporting the department’s service standards and continuous improvement activities. This is a full-time position scheduled for 40 hours per week, primarily during the day, with occasional weekend days. Weekend, holiday, or different-shift work may be required to accommodate staffing needs. The stated pay range is $20.80–$31.20 per hour.

Requirements

High school diploma or equivalent.
Two to three years of hospital registration, billing, or collection experience.
Knowledge of third-party payors.
PC keyboard and data-entry experience.
Excellent communication and customer-service skills.
Strong interpersonal skills.
Ability to work in a stressful, fast-paced environment with empathy, tact, and poise.
Ability to read, enter, and retrieve information using a computer terminal; perform data entry with manual dexterity; hear patients; view a computer screen; and verbalize instructions.
Ability to type 20–30 words per minute is listed as preferred.
Ability to work weekends, holidays, and different shifts to accommodate staffing needs may be required.
Ability to lift up to 20 pounds of computer paper; where direct patient contact applies, ability to lift up to 35 pounds without assistance. For patient lifts over 35 pounds, or when the patient cannot assist, use patient-handling equipment with at least one other associate when available.
Ability to work on a CRT terminal screen and handle frequent phone and in-person contact with patients, families, hospital departments, and physician offices.
High degree of customer-service orientation.

Nice To Haves

Knowledge of the Allegra system.
Strong medical terminology background; medical terminology certification within one year of employment is preferred.
Customer-service experience.
Previous Allegra experience.
Typing 20–30 words per minute.

Responsibilities

Answer and coordinate telephone calls, pages, and messages; provide professional, welcoming service to patients and families; and contact patients to confirm appointments or callbacks.
Deliver, file, distribute, and complete requisitions and paperwork accurately and promptly; ensure computer-generated paperwork and reports are legible and distributed to the appropriate people.
Participate in troubleshooting and corrective action as directed, and recommend improvements to scheduling and registration processes.
Maintain cleanliness and organization of the immediate work area.
Perform required data entry, maintain computer skills and turnaround times, complete required fields accurately, and perform basic troubleshooting.
Participate in ordering and distributing department supplies, match deliveries with orders, and maintain supplies of forms.
Follow hospital infection-control standards, OSHA requirements, department procedures, and patient and associate safety practices.
Process department work and repair orders accurately and on time.
Interview patients to obtain and document demographic and medical coverage information; verify patient and insurance details, copy identification and insurance cards, and scan documents into the computer.
Register outpatients in the Allegra system; enter or secure patient information in RIS and Allegra, assist with billing, and enter and process radiology orders and patient schedules.
Create and mail lay summaries to patients within FDA-required timeframes; track ACR patients and contact them to schedule additional testing in accordance with MQSA requirements.
Support technologists, nursing staff, and physicians in patient-care activities; respond to technical staff needs and assist patients with changing clothes and washroom needs when required.
Promote patient safety by reporting concerns through established channels and participating in safety initiatives; respond to emergencies such as Code Blue and Code Red.
Respond to patients and visitors waiting for procedures, stock dressing rooms, and remove dirty linen.
Foster positive communication, demonstrate telephone etiquette and service excellence, and acknowledge and respond to internal and external customers.
Attend and participate in department staff meetings, in-services, committees, and continuing-education programs; perform other duties as assigned.

Benefits

Paid time off programs.
Medical, dental, vision, life, and short- and long-term disability benefits.
Flexible Spending Accounts for eligible health care and dependent care expenses.
Adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Premium pay such as shift and on-call pay, depending on position and circumstances.
Incentive pay for select positions.
Opportunity for annual increases based on performance.
Career development programs and well-being programs.