Business Assistant

Dental Office•Lafayette, IN

4d•Onsite

About The Position

Our private dental office is seeking a Business Assistant to join our team! A Business Assistant is responsible for providing exceptional patient service as the first point of contact in a dental practice, including greeting patients, scheduling appointments, managing patient records, handling insurance claims, collecting payments, and maintaining a clean and organized front office environment, all while ensuring smooth patient flow and administrative operations within the dental practice.

Requirements

1+ years of experience in a dental setting is highly preferred
Bilingual in Spanish preferred, but not required
Knowledge of Open Dental software
Excellent communication and interpersonal skills to interact effectively with patients and dental team members
Strong organizational skills to manage multiple tasks and maintain a detailed schedule
Proficiency in dental practice management software and electronic health records (EHR) systems
Knowledge of dental insurance billing codes and procedures
Detail-oriented with the ability to handle sensitive patient information accurately
Ability to work independently and as part of a team

Responsibilities

Greet patients warmly upon arrival, check them in, and verify necessary information
Efficiently schedule and confirm patient appointments and manage cancellations and rescheduling requests
Collect and update patient demographics, medical history, and insurance information
Verify patient insurance coverage and benefits and pre-authorize procedures when needed
Collect patient copayments, process payments, and manage billing procedures
Accurately submit insurance claims electronically and follow up on outstanding claims
Answer incoming phone calls promptly, address patient inquiries, and schedule appointments over the phone
Maintain accurate patient records, file paperwork, and update patient charts as needed
Maintain a clean and organized reception area, ensuring supplies are stocked
Perform administrative duties such as data entry, filing, and generating reports