Business Assistant I

CPF Dental LLC•Dothan, AL

3h•Onsite

About The Position

The Business Assistant I (BA I) is responsible for independently managing the front office operations of a Marquee Dental Partners practice, under the guidance and support of the Operations Leader. This role is crucial for the financial success of the practice by ensuring patients are the top priority upon arrival and by securing their financial commitment for treatment. The BA I handles all front desk functions, works with insurance companies to maximize patient benefits, and strives to provide an extraordinary patient experience while upholding the Marquee Dental Partners Mission, Vision, and Values.

Requirements

High School diploma or equivalent
2 or more years of business / office experience
Competitive, energetic results driven
Self-starter, Independent worker/thinker
Goal achiever
Customer Service Focused
Tech savvy, computer proficient
Attention to detail
Lifelong learner, committed to continual educational advancement
Can take respectful, constructive feedback
Ability to do basic/intermediate mathematical concepts (addition, subtraction, multiplication, division, percentages, ratios etc.)
Can complete tasks in a timely manner

Nice To Haves

Associate’s Degree / bachelor’s degree

Responsibilities

Help gain a financial commitment from the patient.
Runs all functions at the front desk including but not limited to scheduling, answering phones, checking in patients, checking out patients, running reports, filing insurance claims, and all patient related customer service.
Works with insurance companies to maximize patient benefits and ensure the practice is properly paid for patient services rendered.
Utilize tools skills and talents to assist patients in making the best possible decision for their needs and helping them get healthier and happier.
Has a” yes mentality” when helping patients.
Makes a positive first impression with patients by phone or in person.
Be a champion of the Marquee Dental Partners Mission, Vision, and Values.
Ensure that ALL patients have an extraordinary experience in a Marquee office.
Hold self and staff accountable for successful completion of projects, job duties, and all company deliverables.
Complete Continuing Education as required for self and staff.
Follow required HIPAA and OSHA safety procedures, as necessary.
Exhibit outstanding customer service with patient as priority; partnering with staff, timely and successfully resolve patient complaints, concerns and questions.
Continually build and nurture a positive working relationship with the Operations Leader, doctor(s), hygiene and dental assistants.
Strictly follow HIPAA and company standards to protect Patient Health Information (PHI) and patient personal and financial information including credit card, social security numbers etc.
Properly process insurance claims to ensure patient benefits are maximized.
Other duties and responsibilities assigned