Business Architect--Local to Bay Area --California Needed

DELTASOFT SOLUTIONS LLC • San Francisco, CA

58d • Hybrid

About The Position

We are seeking a Business Architect for our Customer Electric Outage Experience team. This role focuses on defining the technology plan, utilizing quantitative data to understand trends and improve customer experience, estimating implementation costs, and supporting change teams by articulating technology implementations for process development, communications, and job aids. The position requires a focus on the customer experience for both unplanned and planned electric outages.

Requirements

• Bachelor’s degree in Computer Science, Management Information Systems or related field of study, or equivalent experience
• 5 years of related work experience
• Excellent communication (oral and written) and collaboration skills.
• Ability to build strong relationships with and influence at the Director level of leadership across PG&E.
• Ability to build/ further community & elevate team performance.
• Execution ability, ownership, and decisiveness.
• Has excellent technical knowledge and expertise for products supported.
• Excellent ability and self-driven curiosity to analyze quantitative data and identify statistically relevant insights.
• 5 years of experience working in an Agile environment with understanding of Agile values and principals
• Knowledge of relevant technology, including but not limited to Advanced Distribution Management System (ADMS), Electric Distribution Outage Management Systems (OMS), Data & Analytics Platforms (e.g. Palantir Foundry), Middleware (e.g. Mulesoft), voice/text/e-mail notification platforms, and data streaming technology (e.g. Apache Kafka, Flink, etc.)
• Knowledge of business processes , including but not limited to planned and unplanned electric outages.

Responsibilities

• Creates architectural vision that is aligned with product vision.
• Evolves technical vision to incorporate new technologies.
• Challenges current/future technical needs and works towards enterprise standardization and standardization across customer channels.
• Makes tradeoffs among tech options to balance risk (execution, support, vendor, TCO).
• Quickly assesses and moves to most viable alternatives.
• Assesses quantitative scores from customers and operational results from systems and field execution to identify opportunities to increase customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior