Business Applications Manager - Remote (All US States)
About The Position
The Business Applications Manager leads the team responsible for supporting and improving business applications across Retail Shared Services, including JD Edwards, integrations, and reporting. The manager partners with business leaders to set priorities and ensure systems meet day-to-day needs while planning future improvements. The role includes hands-on work in JD Edwards and other applications when needed, with a primary focus on leading the team, managing projects, and coordinating internal staff and external partners. The manager oversees application operations and support, business-facing projects, integrations and reporting, vendor relationships and financial planning, application roadmaps and emerging technologies, and application risk and continuity. The role also manages and develops application analysts and technical staff. It is primarily office-based, with occasional visits to manufacturing or warehouse areas and occasional work outside normal business hours for critical incidents, planned system changes, and business deadlines.
Requirements
- At least 7 years of experience in business applications, ERP, or enterprise systems.
- At least 3 years of experience leading a team and managing direct reports.
- Experience with JD Edwards EnterpriseOne, application projects, integrations, reporting, and vendor management.
- Knowledge of enterprise applications and business processes across Finance, Sales, Purchasing, Manufacturing, Inventory, and Distribution.
- Knowledge of application support, requirements analysis, testing, release management, security and access controls, and recovery dependencies.
- Sufficient knowledge of integrations, EDI, data flows, reporting, and analytics to assess recommendations and guide specialist work.
- Ability to set expectations, develop employees, delegate work, and follow through on commitments.
- Ability to weigh business needs, risk, cost, and resources when prioritizing work.
- Clear communication and collaboration with users, technical teams, vendors, and business leaders.
- Problem-solving skills, including evaluating recommendations and bringing in the appropriate expertise.
- Willingness to learn about AI and emerging technologies and consider new tools and ways of working; AI expertise is not required.
Nice To Haves
- Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field; equivalent relevant experience will be considered.
- Experience with JD Edwards EnterpriseOne and applications supporting manufacturing or distribution.
Responsibilities
- Manage support and reliability for JD Edwards EnterpriseOne, RFgen, and related applications, including configuration, development, testing, upgrades, and production support.
- Review service quality, aging tickets, and recurring issues; ensure prompt resolution and address underlying causes.
- Arrange specialist support for JDE CNC, IBM i, DB2, and nightly and month-end processing.
- Work with business leaders and process owners to understand requests, assess value, and prioritize application improvements.
- Lead projects from requirements gathering and process review through testing, user acceptance, rollout, and communication.
- Manage project scope, schedules, budgets, and resources, coordinating with business teams, Infrastructure, Corporate IT, and external partners.
- Oversee EDI and integrations, including trading partner setup, mappings, transaction monitoring, and data transfers.
- Set priorities and standards for reporting and analytics; clarify data ownership, improve data accuracy, and develop reusable datasets and reports.
- Manage application vendors and consultants, including support agreements, statements of work, renewals, licensing, purchasing, and escalations.
- Set vendor expectations for service, deliverables, documentation, and knowledge transfer, and assess partner value relative to cost.
- Support application budgeting and CAPEX planning.
- Plan application upgrades, modernization, replacements, and retirements; address aging systems, technical debt, and support gaps.
- Monitor emerging technologies, including AI, and identify practical ways to improve business processes and application support while considering security and ongoing support needs.
- Maintain application security, access controls, monitoring, and production change controls.
- Work with Infrastructure and technical specialists to define and periodically test application backup, recovery, disaster recovery, and business continuity requirements.
- Manage and develop application analysts and technical staff; set goals, assign responsibilities, balance workloads, and review performance.
- Identify staffing and coverage needs, support employee skill development, and ensure documentation and knowledge sharing are part of team practices.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
