FCM - Business Analyst - Remote, US

Flight Centre•Virtual - USA, Massachusetts, MA

5d•$80,000 - $91,000•Remote

About The Position

Flight Centre Travel Group is seeking a driven, detail-oriented Technical Business Analyst to help deliver technical solutions. The role bridges business needs and technical delivery, owning the design and coordination of small- to mid-sized projects. The analyst collaborates across teams, influences solution design, and supports delivery from concept through completion. The position is listed as remote in the US.

Requirements

Proven experience as a Technical Business Analyst or in a similar role.
Strong experience translating business requirements into technical documentation, including user stories and BRDs.
Experience coordinating and delivering projects in a technical environment.
Understanding of ROI and level-of-effort estimation.
Knowledge of Sabre, including bookings, shopping, and PNR management.
Understanding of corporate technology systems, such as OBTs, RED apps, reporting, and finance systems.
Ability to analyze cross-functional impacts across multiple business areas.
Strong analytical, organizational, and problem-solving skills.
Excellent verbal and written communication skills.
Experience facilitating stakeholder meetings and workshops.
Proficiency with Microsoft 365 tools, including Excel, Word, PowerPoint, Outlook, Teams, and OneNote.
Ability to work independently and collaboratively in fast-paced environments.

Nice To Haves

Multilingual ability in English and Spanish.

Responsibilities

Translate business problems into actionable technical requirements and user stories.
Lead the design, coordination, and delivery of small- to mid-sized technical projects.
Perform business and systems gap analysis and develop detailed workflows.
Facilitate meetings, lead discussions, and build stakeholder consensus.
Coordinate project delivery to meet timelines and objectives.
Document project scope, requirements, and updates using standardized templates.
Analyze cross-functional impacts across reporting, operations, finance, product, and marketing.
Assess and communicate project goals, benefits, and ROI/LOE estimates.
Identify and document system, business, and development dependencies.
Collaborate with technical and non-technical teams.
Apply understanding of Sabre booking, shopping, faring, PNR, and queue history.
Apply knowledge of systems such as OBTs, RED apps, profiles, back office, and reporting tools.
Use independent judgment to lead projects with minimal supervision.
Contribute to a safe, inclusive, and accessible workplace where employees feel welcomed, respected, and supported.

Benefits

Paid time off, including up to 15 vacation days (increasing to 20 days after two years), five sick days, three personal days, one Diversity Day, one Volunteer Day, and eight recognized holidays annually.
Travel perks and discounts.
Health and wellness programs and employee financial wellness services.
National and international award nights and conferences.
Medical, dental, vision, gender-affirming care, and fertility care benefits.
Hospital indemnity, AD&D, critical illness, long-term disability, and short-term disability insurance.
Flexible Spending Accounts.
Employee Assistance Program.
401(k) program with partial match.
Tuition reimbursement program.
Employee Share Plan with the ability to purchase company stock on the Australian Stock Exchange and partial company match, subject to terms and conditions.
Global career opportunities across a network of brands and businesses.
One paid Volunteer Day per calendar year.
Paid leave to observe a holiday or cultural celebration of the employee’s choice.
Professional and personal development support and opportunities for career growth.