Business Applications Lead

A.C. Coy•Pittsburgh, PA

1d•Hybrid

About The Position

A.C.Coy is currently seeking candidates for a Business Applications Lead role. This individual will own the strategy, roadmap, and day-to-day operation of business applications, SaaS platforms, and operational systems. Our ideal candidate will have strong experience managing a SaaS/business application portfolio, partnering with internal stakeholders, interfacing with software vendors, and supporting new system integrations. This stable, growing company offers an attractive salary, along with a comprehensive benefits package, generous paid time off, company-paid holidays, and a 401K plan. Remote employees will work EST hours and travel to the Pittsburgh office occasionally. (with expenses paid)

Requirements

7+ years of experience in business systems, SaaS administration, or enterprise applications
A minimum of 2 years leading a team or owning a platform portfolio end-to-end
Working knowledge of NetSuite (ERP)
Experience gathering requirements, documenting business processes, and translating operational needs into technical solutions
Experience working with vendors, third-party providers, or managed service partners
Experience with data warehouse platforms, reporting systems, or business intelligence tools
Hands-on systems administration experience with business-critical platforms
Familiarity with governance, compliance, and operational process management
Experience with project coordination or solution implementation initiatives

Nice To Haves

Bachelor’s degree in Information Systems, Computer Science, Business Technology, or related discipline
Experience with workflow automation, integrations, or API-driven platforms
Hands-on experience applying AI-enabled tools (e.g., Claude) to automate reporting, documentation, or operational workflows
Knowledge of telecommunications, infrastructure, or technology-focused business environments

Responsibilities

Own the multi-year roadmap and strategy for DQE’s SaaS application and business systems portfolio, balancing new capability, operational reliability, and technical debt
Lead and mentor business systems analysts and administrators, setting standards for documentation, governance, and operational excellence
Partner with executive and functional leadership across Finance, Operations, Sales, and Product to align platform investments with business priorities
Analyze business processes and identify opportunities for system improvements, automation, and operational efficiencies
Direct administration, configuration, and operational support of DQE’s SaaS and business systems portfolio, including ERP, CRM, reporting, and operational tooling
Partner with business stakeholders to gather requirements, evaluate needs, and recommend scalable technology solutions
Own the lifecycle of DQE’s core platforms such as, NetSuite (ERP), SiteTracker, and the enterprise data warehouse, along with supporting CRM, HRIS, and BI tools
Collaborate with internal teams and vendors to implement enhancements, integrations, and new solutions
Develop documentation, workflows, governance standards, and system best practices
Monitor system performance, data integrity, user access, and platform health
Assist with reporting, dashboards, analytics, and operational data management initiatives
Lead vendor strategy across the portfolio: contract negotiations, renewals, performance management, escalations, and consolidation decisions
Evaluate emerging technologies and AI-enabled tools, including platforms such as Claude, to improve workflows and productivity
Support governance initiatives related to system administration, data management, and operational processes