Manager, Business Applications

Civeo • Edmonton International Airport, AB

16h • Hybrid

About The Position

At Civeo, our employees are the cornerstone of our success. As a global workforce accommodation specialist, we help individuals maintain healthy, productive, and connected lives while working away from home.

Guided by our core values of safety, respect, care, excellence, integrity and collaboration we are dedicated to providing outstanding service to our guests and ensuring the wellbeing of our employees and communities.

Civeo is hiring for a Manager, Business Applications, who will lead the planning, development, implementation, and support of the company’s business application systems across North America. This role is responsible for overseeing a portfolio of applications and services, while providing leadership, coaching, and direction to Business Systems Analysts to ensure high-quality service delivery and operational excellence. Responsibilities include aligning IT solutions with business objectives, improving operational efficiency, and ensuring systems are reliable, scalable, and compliant with performance and security standards. The ideal candidate should have strong leadership and strategic thinking skills, with the ability to drive initiatives while maintaining a focus on operational execution and continuous improvement.

Requirements

• Undergraduate degree in IT, Business, or other related discipline.
• Minimum of 8 years of experience managing Business Systems Applications
• 5+ years of direct leadership experience managing application support teams through business analysis, resource management, hiring, performance reviews, time management, and training plans.
• Knowledge of all aspects of design and module configuration; process improvement; standards development; principles and practices of application software installation and support
• Demonstrated experience managing cross-functional projects, enterprise-level service delivery and operational initiatives.
• Demonstrated strengths in negotiation, budgeting, planning, organizing, and delegating.
• Strong analytical and problem-solving skills including superior critical thinking skills and decision-making confidence.
• Exceptional interpersonal skills coupled with strong verbal and written communication and demonstrated commitment to customer experience.
• Strong presentation skills including ability to present technical material to audiences with varying degrees of technical competence.
• Ability to present business and financial concepts and project status in language understood by internal stakeholders
• Ability to simultaneously manage multiple complex projects
• Ability to develop metrics and manage benchmarks

Nice To Haves

• ERP experience is an asset

Responsibilities

• Lead the design, development, deployment, and support of business applications and system enhancements.
• Oversee the performance, availability, capacity, and lifecycle management of mission-critical business applications and services.
• Collaborate with business stakeholders to gather, analyze, and document functional and technical requirements.
• Ensure system integrations meet functional requirements, compliance standards, and technical specifications.
• Evaluate application effectiveness and identify opportunities to improve efficiency, reliability, and scalability.
• Support delivery of operational and corporate projects aligned with project management methodologies and business priorities.
• Define project scope, goals, deliverables, and timelines, ensuring alignment with business needs.
• Manage multiple concurrent projects and operational activities, ensuring timely and effective delivery.
• Develop and maintain operational plans to support application services and optimize resource utilization.
• Ensure adherence to project governance, documentation standards, and formal change management processes.
• Lead, coach, and mentor Business Systems Analysts and application team members.
• Oversee hiring, performance management, and career development for direct reports.
• Foster a collaborative, high-performance work environment aligned with company values.
• Provide technical leadership and direction across projects, enhancements, and system support activities.
• Collaborate with business leaders to align application services with operational priorities and address urgent issues.
• Build and maintain strong relationships with stakeholders and vendors to support business objectives.
• Communicate effectively with stakeholders at all levels and provide high-quality customer service.
• Lead efforts to improve business processes through technology, best practices, and continuous improvement initiatives.
• Develop and maintain standards for application development, documentation, and system governance.
• Ensure production systems are maintained, supported, and enhanced in accordance with company standards and change control processes.
• Analyze and assess new or enhanced application functionality and provide recommendations to support business needs.
• Other duties, as assigned.

Benefits

• Flexible Hybrid Work Schedule
• Comprehensive benefits package, which includes dental, vision, life insurance, and extended health coverage
• Health or Personal Spending Account
• Employee & Family Assistance Program (EFAP)
• RRSP/DPSP Match Program
• Professional Development
• Convenient On-site Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Manager