Business Applications Analyst

Allied Benefit Systems•Chicago, IL

1d•$75,000 - $80,000•Remote

About The Position

The Business Applications Analyst is responsible for the administration, configuration, and continuous improvement of Allied’s business application portfolio and vendor solutions. This role partners with business stakeholders, IT, and vendors to design workflows, configure systems, manage access, support implementations, and ensure applications meet operational needs. The role also owns day-to-day support, including troubleshooting issues, responding to tickets, and driving resolution with vendors.

Requirements

Minimum of 5 years of experience in similar role, required.
Application Management and Vendor Management experience
Strong Project or Program Support experience required.
Bachelor’s degree or equivalent work experience required.

Nice To Haves

Experience reading, analyzing, and reviewing organizational metrics and data, preferred.

Responsibilities

Serve as the primary liaison between business teams, IT, and vendors for assigned business applications
Configure, administer, and maintain business applications, including workflow design, system setup, and user access management
Manage application enhancements, updates, and releases, ensuring alignment with business priorities
Gather, analyze, and document business requirements for enhancements, integrations, and process improvements
Develop and maintain process flows, user stories, standard operating procedures, and application documentation
Analyze business processes and implement improvements to increase efficiency, automation, and operational effectiveness
Facilitate requirements gathering sessions and stakeholder meetings to define needs and priorities
Partner with IT, business stakeholders, and vendors to support implementations, upgrades, and integrations
Coordinate User Acceptance Testing (UAT), including test planning, execution, defect tracking, and validation of requirements
Troubleshoot application issues, respond to support tickets, and coordinate timely resolution with internal teams and vendors
Monitor application performance, user feedback, and vendor service levels, escalating and resolving issues as needed
Support vendor onboarding and manage ongoing vendor relationships, including issue resolution and service quality
Maintain application, vendor, and process documentation to support governance, compliance, and audit readiness
Develop and maintain reporting and metrics related to application performance, vendor effectiveness, and process improvements
Other duties as assigned