Business Applications Analyst

University of Colorado•Hybrid, CO

11d•$79,819 - $106,957•Hybrid

About The Position

The Business Applications Analyst serves as a subject matter expert and professional partner to Budget, Planning and Campus Strategy and other central administrative functions. The role evaluates business processes and translates operational needs into scalable, sustainable solutions. Working closely with the Director of Business Optimization & Insights, the analyst leads cross-functional process improvement, workflow transformation, business analysis, and data-informed continuous-improvement initiatives to improve efficiency, transparency, service delivery, and decision-making across CU Anschutz. A key near-term responsibility is supporting the University's transition of administrative workflows and automations from Smartsheet to TeamDynamix. The analyst inventories existing forms, workflows, approvals, notifications, automations, integrations, reporting requirements, and business dependencies; facilitates current- and future-state process design; identifies opportunities to simplify and standardize processes before migration; and translates business requirements into sustainable TeamDynamix solutions with technical administrators, developers, and campus stakeholders. The position acts as a business-facing solution discovery and product partner. The incumbent works with process owners to define underlying problems, measure performance, identify root causes, redesign processes, and determine suitable solutions. Options may include TeamDynamix workflow automation, process redesign, Anaplan connected planning, analytics and visualization, data/integration engineering, artificial intelligence, or other enterprise technologies. Using Lean Six Sigma and related continuous-improvement methodologies, business analysis, workflow design, and analytics, the analyst establishes measurable baselines and evaluates outcomes. Operational metrics may include request volume, cycle time, queue time, exception rates, rework, service-level performance, automation rates, and estimated effort savings. The position is hybrid, with three days per week on campus and additional in-person attendance as needed for meetings.

Requirements

Bachelor's degree from an accredited institution in Business Administration, Business Analytics, Information Systems, Finance, Human Resources, Operations Management, Industrial Engineering, Data Science, Information Technology, or a related field. A combination of education and related technical, military, or paraprofessional experience may substitute for a bachelor's degree on a year-for-year basis.
Three years of professional experience in business process improvement, business analysis, workflow automation, operational analytics, enterprise systems, project/product delivery, or a related role.
Experience gathering and documenting business requirements and translating them into process, workflow, system, or analytical solutions.
Experience using data and/or analytical tools to evaluate business processes, operational performance, or technology solutions.
Legally authorized to work in the United States without requiring sponsorship; sponsorship or employment authorization is not available for this position now or in the future.
Ability to translate complex and ambiguous business problems into structured process analyses, requirements, solution options, and actionable recommendations.
Strong process-improvement mindset and ability to distinguish problems requiring technology from those better addressed through policy, role clarity, standardization, or process redesign.
Strong analytical skills and ability to use quantitative and qualitative data to identify root causes, establish performance baselines, and measure outcomes.
Ability to facilitate cross-functional workshops, build consensus, and navigate competing stakeholder priorities.
Ability to independently understand and document business requirements and translate them into functional technology solutions.
Working knowledge of workflow automation concepts, including forms, routing, approvals, business rules, notifications, permissions, integrations, and reporting.
Ability to understand basic database, data-flow, API/integration, and enterprise-system concepts sufficiently to collaborate with technical resources.
Creative problem-solving, intellectual curiosity, ability to learn new technologies quickly, and focus on scalable, maintainable solutions.
Ability to manage workload autonomously, work with many constituents, handle competing initiatives, and set priorities.
Strong verbal, written, facilitation, documentation, and presentation skills, including communicating technical and analytical concepts to non-technical audiences.
Commitment to data quality, security, governance, documentation, and responsible use of institutional information.

Nice To Haves

Master's degree and/or equivalent experience in Business Administration, Business Analytics, Information Systems, Operations Management, Industrial Engineering, Finance, Data Science, or a related discipline.
Lean Six Sigma Green Belt, Black Belt, or comparable continuous-improvement certification, or demonstrated experience applying Lean Six Sigma methodologies.
Experience with TeamDynamix, ServiceNow, Smartsheet, Microsoft Power Platform, Jira Service Management, or comparable workflow, ITSM, low-code/no-code, or work-management platforms.
Experience supporting Finance, Human Resources, Budget/FP&A, procurement, research administration, or other complex administrative functions.
Experience leading technology migrations, workflow rationalization, or replacement of spreadsheet/work-management solutions with enterprise platforms.
Experience with process mapping tools and methodologies such as SIPOC, value-stream mapping, swimlane diagrams, root-cause analysis, or DMAIC.
Experience with Power BI, Tableau, SQL, Excel, or similar data analysis and visualization tools.

Responsibilities

Partner with central administrative units to identify, assess, and prioritize business process, workflow, and application improvement opportunities based on institutional value, complexity, risk, dependencies, and resource needs.
Facilitate discovery sessions, stakeholder interviews, and workshops to document business needs, pain points, controls, handoffs, dependencies, desired outcomes, and measures of success.
Develop current-state and future-state process maps and apply Lean Six Sigma, root-cause analysis, and continuous-improvement methods to simplify, standardize, and improve administrative processes.
Evaluate solution options such as process redesign, TeamDynamix, Anaplan, analytics, data/integration engineering, artificial intelligence, and other enterprise capabilities; make data-substantiated recommendations on benefits, risks, and implementation considerations.
Lead the business and functional work for the transition of administrative workflows and automations from Smartsheet to TeamDynamix, including inventory, assessment, prioritization, redesign, testing, implementation, stabilization, and lifecycle management.
Document forms, workflows, approvals, notifications, automations, integrations, reporting requirements, business rules, owners, users, and dependencies to support migration planning and sustainable application ownership.
Translate business requirements into functional TeamDynamix solution designs, including intake forms, routing logic, approval paths, workflow states, notifications, service-level expectations, permissions, and reporting needs.
Coordinate configuration support, user acceptance testing, defect and enhancement triage, deployment readiness, documentation, training inputs, post-implementation validation, backlog governance, and ongoing workflow performance improvement.
Translate business objectives and operational requirements into functional requirements, user stories, acceptance criteria, process documentation, and implementation plans, serving as a liaison between business units and technology teams.
Support intake, prioritization, and governance of business application, workflow, and automation requests based on value, complexity, risk, dependencies, available resources, and alignment with campus priorities.
Coordinate cross-functional initiatives involving business process owners, ISS/UIS, Campus Strategy, data and integration resources, Anaplan, analytics, artificial intelligence, vendors, and managed-service partners as appropriate.
Maintain documentation for processes, solution ownership, requirements, controls, data dependencies, lifecycle responsibilities, shared capabilities, reusable solution components, change impacts, roles, and expected outcomes.
Analyze operational and process data to establish baselines, identify bottlenecks and trends, validate root causes, and measure the effectiveness of process, workflow, and technology improvements.
Develop and maintain performance measures and dashboards using Power BI, SQL, Excel, TeamDynamix reporting, or similar technologies.
Measure and communicate outcomes such as cycle-time reduction, automation rates, workload reduction, service-level performance, quality improvements, adoption, estimated time savings, cost avoidance, and realized value.
Validate and reconcile data used for process analysis and reporting, prepare decision-ready analyses and presentations, and partner with Strategic Insights, the Data Analytics Collaborative, and data governance stakeholders when broader enterprise definitions or analytical capabilities are needed.