Business and Process Analyst
About The Position
Open Door Group (ODG), a mission-driven non-profit organization serving communities across British Columbia and Alberta, is looking for a Business and Process Analyst to join their team. This newly created position plays a key role in connecting strategy, insight, and execution. Working closely with leaders, program teams, and stakeholders across the organization, you will identify opportunities for improvement, define business requirements, support transformation initiatives, and help design processes and systems that improve organizational effectiveness and community impact. This role combines business analysis, requirements gathering, process improvement, and change support. You may support initiatives such as process redesign, systems implementation, service delivery improvements, workflow analysis, requirements gathering, change management, and data-informed decision-making across programs and internal service areas.
Requirements
- Bachelor's Degree in Business, Information Systems, Social Sciences, or a related field
- Typically 3+ years of experience in business analysis, requirements management, process improvement, digital transformation, or related disciplines
- Demonstrated experience facilitating stakeholder engagement and supporting organizational change initiatives
- Must be able to work flexible hours to meet the demands of the position
- Required to complete and maintain a satisfactory criminal record
- Strategic and systems-thinking mindset with the ability to understand complex organizational environments
- Strong analytical and problem-solving skills grounded in practical application
- Experience in business analysis, requirements management, and process improvement
- Ability to translate business needs into clear, actionable, and impactful solutions
- Strong understanding of digital enablement and the role of technology in organizational transformation
- Excellent facilitation, communication, and stakeholder engagement skills
- Ability to communicate effectively with both business and technical audiences
- Experience with process mapping, process redesign, and continuous improvement approaches
- Adaptability and comfort working in evolving environments
- Commitment to equity, diversity, inclusion, and accessibility in all aspects of work
Nice To Haves
- Experience working in nonprofit, public sector, government-funded, or community-based environments is preferred
- Experience supporting digital transformation, systems implementation, or organizational improvement initiatives is considered an asset
- Occasional travel within British Columbia or Alberta may be required.
Responsibilities
- Conduct analysis to identify emerging opportunities, risks, and organizational challenges
- Facilitate inclusive stakeholder conversations that build understanding and surface valuable insights
- Translate complex issues into clear problem statements and actionable recommendations
- Support the development of business cases aligned with organizational goals and desired outcomes
- Help anticipate future operational, program, and technology needs
- Promote evidence-based decision-making and continuous learning across teams
- Research and share emerging trends, best practices, and innovations in business analysis, digital enablement, and nonprofit transformation
- Gather, analyze, document, and validate business requirements
- Translate ideas and business needs into clear, actionable, and outcome-focused requirements
- Ensure strong alignment between business needs, proposed solutions, and measurable outcomes
- Manage evolving requirements and priorities throughout project lifecycles
- Collaborate with business leaders and technical teams to co-create practical and scalable solutions
- Support testing, validation, implementation, and adoption activities
- Analyze and redesign business processes to improve efficiency, effectiveness, and user experience
- Apply continuous improvement principles to support sustainable organizational change
- Design future-state processes that support innovation, accessibility, and operational excellence
- Support implementation efforts through collaboration, coaching, and stakeholder engagement
- Foster a culture of adaptability, learning, and continuous improvement
- Support measurement and evaluation activities across systems, processes, and transformation initiatives
- Use data and insights to identify improvement opportunities and inform decision-making
- Develop recommendations that support strategic and operational priorities
- Promote accountability, learning, and continuous improvement across teams
- Support organizational commitments to funders, partners, and communities
Benefits
- 100% employer-paid benefits package
- RRSP matching program
- Employee and Family Assistance Program
- Professional development fund
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
