Business and Configuration Analyst

University of British Columbia•Vancouver, BC

2d•CA$8,305 - CA$12,952•Onsite

About The Position

The University of British Columbia ("UBC") is a global centre for teaching, learning and research, consistently ranked among the top 20 public universities in the world and recently recognized as North America's most international university. UBC is a diverse environment, with almost every industry vertical represented from healthcare, education, food and beverage, legal, media, real estate, etc. and with more than 70,000 members of the community UBC's service providers need to be able to meet a variety of stakeholder needs with both robust and mature operational capabilities combined with the agility and innovation required to meet the ambitious objectives laid out in its new Strategic Plan: Shaping UBC's Next Century. The Integrated Service Centre ("ISC") maintains, continuously improves and enhances the systems and processes that support operational functions of UBC, including human resources, finance, payroll, and student services. Team members within this unit will work cross-functionally with other departments/units across UBC. The vision for the ISC is to provide integrated services that create an enriched user experience for UBC faculty, staff and students. The Business and Configuration Analyst leads the assessment of client needs in an effort to align business initiatives with information technology and solutions, and manages the configuration and implementation of the HR, Finance, Payroll, and Student products. This role provides expertise in the areas of requirements definition, business process analysis and design, functional design, data, functional specifications for integrations and reporting configuration, implementation, testing, training and documentation to deliver enterprise solutions to the UBC community. Leads the translation of business requirements to technical specifications and manages implementation projects. Leads complex prototyping; review, approval, configurations and unit-testing for releases, enhancements and changes for the enterprise system. This role has a high degree of complexity, influence, and impact, as our solution is designed for the majority of constituents in the UBC community.

Requirements

Undergraduate degree in a relevant discipline.
In-depth knowledge of applications and the business requirements supporting them.
Minimum of five years of related experience, or the equivalent combination of education and experience.
Experience working in ERP implementation/configuration is required.
Proven knowledge of HR, Payroll, Student and/or Finance operational business processes and related interactions within complex organizational contexts.
Working knowledge of quality assurance disciplines including best practices for continuous improvement.
Proven ability to take initiative to drive team alignment throughout an evolving configuration and analysis strategy.
Demonstrated ability to work in a collaborative and inclusive manner, fostering equitable experiences and a respectful environment through reflection, empathy, sensitivity, and curiosity towards differences across teams.
Proven experience working on cross-functional teams and communicating to a diverse audience (technical and nontechnical).
Excellent interpersonal skills including active listening, written and verbal communication, and conflict management.

Nice To Haves

Undergraduate degree in a relevant discipline. Relevant Disciplines include: Computer Science and Management Information Systems, Finance, Payroll or Human Resource Management or Business Administration.
Experience working in a complex, academic and multi-union environment is preferred.
A minimum of five years of experience, in-depth knowledge of applications and the business requirements supporting them or the equivalent combination of education and experience.
Demonstrated experience administering and upkeeping an Enterprise Resource Planning system throughout periods of significant change.
ITIL certification (minimum basic level) is an asset.
Experience working with Workday in an HR, Finance, Payroll, or Student function is strongly preferred.
Experience working in complex, academic environments is preferred (and specifically within UBC).
Demonstrated ability to engage with stakeholders and to analyze and provide insight regarding a range of products.
Proven knowledge of business process re-engineering / improvement, data analysis, and data modeling (conceptual, logical).
Demonstrated knowledge and proven experience in producing business requirements, use cases, user scenarios, user stories, and business process maps.
Demonstrated experience collaborating on cross-functional teams to meet critical, time-sensitive deadlines and communicating to diverse audiences.
Demonstrated experience in Change Management and working within an innovative, fast-paced environment.
Proven experience in end-to-end configuration practice within an evolving, complex product.
Experience working a variety of software including Jira, Confluence and ticketing systems, such as ServiceNow.
Demonstrated ability to recognize indicators of product performance and actions required to improve the performance.

Responsibilities

Manages the end-to-end enhancement implementation process for the HR, Finance, Student and Payroll applications within the ISC product from requirements gathering and prioritization through configuration and functional testing to change management and implementation.
Analyses the impacts of proposed changes to technology to services and /or processes within the UBC community.
Understands key technical environments to effectively identify integration, security, scalability, and performance requirements
Leads the assessment of client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to identify business priorities and recommends options.
Analyzes metrics to ensure for client satisfaction.
Leads short-term and long-term planning sessions to implement integrated business process improvements and documents discussion and agreements.
Identifies continuous service improvement opportunities and remedial action to minimize risk, identifying the potential impact or degree of change for the UBC Community and Administrative Super-users.
Reproduces, tests, resolves and documents software bugs, defects and problems.
Resolves highly complex Tier 2 & 3, Service Centre tickets, engaging the product vendor for support when necessary.
Manages and provides technical subject matter expertise and advice through every phase of the configuration life cycle in support of ongoing updates and evolution of the Workday product(s) for the UBC community.
Manages the execution of configuration related to access management, data management, tenant management, integrations, and security for the application over its lifecycle.
Develops, maintains, and socializes complex configuration policies, guidelines and procedures for the ISC.
Creates and maintains technical documentation and training support for the internal knowledge inventory and overall customer service material development.
Analyzes emerging trends in Workday’s functionality, offerings, technology and configuration, evaluates alternatives, completes feasibility studies, and identifies customer-driven opportunities, provides recommendations to leadership and business owners to inform future strategic product initiatives.
Develops and maintains effective partnerships across the ISC and the broader UBC community, and thereby advocates for a partnership that moves UBC's practices from "system of record" to "platform of engagement" through collaborative and innovative efforts
The Incumbent is the configuration subject matter expert and main point for configuration inquires across the ISC and technical professionals across campus where it relates to the ISC; collaborates across the ISC to align work, priorities and practices and to assess design needs for continuous improvement.
Partners with UBC IT to support the definition of business needs, processes, and interdependencies in which guide the ISC's configuration.
Develops user test cases, executes test cases and validates test results during user acceptance testing and system acceptance testing stages.
Typically leads the end-to-end functional testing process.
Participates in and contributes to the UBC Operational Excellence community of practice.
Actively promotes best practices in the security and privacy of personal information and data; makes recommendations to improve processes and procedures where necessary.
Performs other related duties as required.

Benefits

The Compensation Range is the span between the minimum and maximum base salary for a position.
The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position.
In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students.
Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
UBC supports inspired students, faculty and staff on their journey of discovery, and challenges them to realize their greatest potential.
New ideas, changing infrastructure, innovative technology, and fresh approaches are opening up possibilities for the future of research, teaching, and work.
Equity and diversity are essential to academic excellence.
An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged.
We encourage applications from members of groups that have beeen marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, and/or Indigenous person.
All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.
If you have any accommodation or accessibility needs during the job application process, please contact the Centre for Workplace Accessibility at [email protected].