Business Analytics Intern

Cigna Healthcare•Bloomfield, CT

1d•Onsite

About The Position

The Business Analytics Intern supports critical analytical work that impacts the Client & Customer Experience (C&CE) organization’s strategic priorities. C&CE serves Cigna customers across multiple lines of business, including US Medical and Pharmacy Benefits, and is responsible for delivering exceptional experiences while operating call centers effectively and efficiently. As part of a Business Analyst team, the intern supports strategic improvements to customer experience, redesign of the destination servicing experience, and improvements to the associate experience through better capabilities and tools. The intern works closely with operational partners to understand one or two assigned business-case projects, develop analytical insights, and create presentations that can influence future strategy. This temporary internship is based at Cigna’s Bloomfield, Connecticut headquarters. Interns must be available to work 40 hours per week for the duration of the internship, beginning May 24, 2027. Summer housing is available to interns who live more than 50 miles from the office. The internship is open only to people eligible to work in the United States without visa support now or in the future.

Requirements

Be a rising senior working toward a bachelor's degree.
Strong oral and written communication, presentation, and facilitation skills.
Ability to structure project plans and independently manage work to deadlines.
Ability to partner across organizations and roles to influence and deliver work.
Must be eligible for employment in the United States without visa support now or in the future.
Must be available to work 40 hours per week for the duration of the internship beginning May 24, 2027.

Nice To Haves

A degree focus in Business Analytics, Business, Economics, Math, Statistics, or a related field.
Advanced knowledge of data analysis and visualization tools such as Excel, SQL, or Tableau.
Proficiency in an analytics-focused coding language such as SQL, Python, or R.
Experience building, managing, or using business models, such as optimization, predictive analysis, or financial or credit modeling.

Responsibilities

Develop one or two business cases evaluating options and assessing costs and benefits to guide prioritization decisions.
Use data to solve business problems by identifying data needs, retrieving data from relevant sources, and performing analysis.
Identify business opportunities through trend analysis and mining operational data for insights.
Distill analytical work into concise presentations that educate, inform, and inspire action.
Assess potential opportunities for change over the next three to five years using data-driven analysis and business acumen.
Scope ambiguous problems, identify where problem-solving efforts can have the most impact, and uncover insights that drive action.
Make strategic recommendations that account for benefits, costs, risks, and alternatives.
Define data needs, identify data sources, ensure data quality, and partner with data teams to complete analysis.
Communicate key insights, recommendations, and next steps to leaders across C&CE and stakeholder teams.
Partner with Operations, Tech, Finance, and business teams.