Business Analyst
Trc Elmo•Stratford, CT
•Onsite
About The Position
This is a fixed-term role, contracted until 31 July 2028. You'll help shape the future of customer experience at the Council by leading delivery of the customer workstream. You’ll work alongside other workstream leads as part of the wider project team.
Requirements
- Proven experience gathering, analysing and translating business requirements into process, technology and service improvements
- Strong written and verbal communication skills
- Strong requirements, process mapping and documentation skills
- The ability to influence decisions and build consensus in a collaborative environment
- A customer-first mindset and passion for improving customer and staff experience.
Responsibilities
- Champion the customer perspective in workshops, design and implementation activities
- Collaborate with business stakeholders to achieve project outcomes
- Map and evaluate current and future-state business processes
- Work with business experts to document and improve customer-facing processes
- Support solution design, testing, implementation and change activities
- Support delivery of the customer engagement framework
- Manage risks, resolving issues and track progress.
Benefits
- Five weeks + one day annual leave entitlement
- Active social club
- Onsite gym
- Flexible working options
- Free car parking
- Training opportunities within each role
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
